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Voice of the Customer

Feedback management

Define and implement a device allowing to collect in 360 ° and in real time the feedbacks of your customers and prospects on the whole course

Feedback management innovation

Take advantage of innovative technologies such as semantic analysis, speech analytics or facial and emotional recognition to refine the measurement of your clients’ satisfaction

Marketing automation

Inform and reassure your customers by sending the right message at a key moment in the journey and via the right channel. Definition and implementation of scenarios. Support for piloting the device

Partnerships

An offer enriched by a pool of technology partners identified and selected to carry out in the best conditions your program “voice of the customer”

CX machine

BVA and Webhelp have developed a unique device to compare you to the best performance of the customer experience. Receive a monthly report on 6 KPIs of the customer experience and a half-yearly report with targeted recommendations

 


News & Insights

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Blog
2019: Thought’s on what’s in store

What’s Ahead for CX in 2019? David Turner recently outlined his thoughts on 2018, in particular the recent highlights for Webhelp and some of his ideas on the road ahead for customer experience in 2019. I also want to look ahead to 2019, but taking a slightly different angle to the usual ‘top trends to look out for’ as featured in many business journals. At present, most of the...

News
Webhelp and SKY make it a hat trick of awards

London, UK, 30/11/2018 Global customer experience expert, Webhelp, and leading telecommunications provider, Sky, were celebrating again after taking home the award for Best Outsourced Contact Centre at the European Contact Centre and Customer Service Awards, which took place in London on 27th...

News
WEBHELP AND VODAFONE UK WIN ‘EXCELLENCE IN BUSINESS OUTSOURCING COLLABORATION’ AWARD AT 2018 CCA AWARDS

London, UK, 29/11/2018 Global customer experience expert, Webhelp, and leading telecommunication company, Vodafone UK, scooped up the award for Excellence in Business Outsourcing Collaboration at the CCA Excellence Awards, held at the Hilton in Glasgow, Nov 15th. Having successfully worked...

Whitepaper
B2B Marketplaces are blossoming

Following our publication last year of " The Spring of B2B Marketplaces ": it is time to look back and to answer these questions: has there been some movement in the market? Have B2B players evolved in their marketplace business models? Is launching a new market observatory worthwhile? The answers...

Case Studies
Webhelp People Analytics

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