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Voice of the Customer

Feedback management

Define and implement a device allowing to collect in 360 ° and in real time the feedbacks of your customers and prospects on the whole course

Feedback management innovation

Take advantage of innovative technologies such as semantic analysis, speech analytics or facial and emotional recognition to refine the measurement of your clients’ satisfaction

Marketing automation

Inform and reassure your customers by sending the right message at a key moment in the journey and via the right channel. Definition and implementation of scenarios. Support for piloting the device

Partnerships

An offer enriched by a pool of technology partners identified and selected to carry out in the best conditions your program “voice of the customer”

CX machine

BVA and Webhelp have developed a unique device to compare you to the best performance of the customer experience. Receive a monthly report on 6 KPIs of the customer experience and a half-yearly report with targeted recommendations

 


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