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Voice of the Customer

Feedback management

Define and implement a device allowing to collect in 360 ° and in real time the feedbacks of your customers and prospects on the whole course

Feedback management innovation

Take advantage of innovative technologies such as semantic analysis, speech analytics or facial and emotional recognition to refine the measurement of your clients’ satisfaction

Marketing automation

Inform and reassure your customers by sending the right message at a key moment in the journey and via the right channel. Definition and implementation of scenarios. Support for piloting the device

Partnerships

An offer enriched by a pool of technology partners identified and selected to carry out in the best conditions your program “voice of the customer”

CX machine

BVA and Webhelp have developed a unique device to compare you to the best performance of the customer experience. Receive a monthly report on 6 KPIs of the customer experience and a half-yearly report with targeted recommendations

 


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Reflections on partnership models

I’m really looking forward to participating in the CCA Keynote Debate later today. I’ll be joining peers from across the industry to debate the importance of partnerships in business process outsourcing (BPO) – specifically focused on Customer Experience. As I’ve been preparing for the debate, I’ve been reflecting on the views of various management gurus that I’ve come across during...

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Webhelp’s market expansion strategies in the contact centre outsourcing market earn it accolades from Frost & Sullivan

Webhelp's keen focus on agile customer experience (CX) solutions has helped it grow across Europe in an intensely competitive market Based on Webhelp’s successful growth strategy across Europe, Frost & Sullivan has recognised the company with the 2018 European Market Leadership Award in...

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Gobeyond merges with OEE consulting creating a customer experience leader

Webhelp, Europe’s BPO industry leader, accelerates differentiation with new consulting investment KKR backed Webhelp today announces the acquisition of OEE Consulting and its merger with gobeyond to create an industry leading customer experience (CX) transformation services business with...

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B2B Marketplaces are blossoming

Following our publication last year of " The Spring of B2B Marketplaces ": it is time to look back and to answer these questions: has there been some movement in the market? Have B2B players evolved in their marketplace business models? Is launching a new market observatory worthwhile? The answers...

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