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Voice of the Customer

Feedback management

Define and implement a device allowing to collect in 360 ° and in real time the feedbacks of your customers and prospects on the whole course

Feedback management innovation

Take advantage of innovative technologies such as semantic analysis, speech analytics or facial and emotional recognition to refine the measurement of your clients’ satisfaction

Marketing automation

Inform and reassure your customers by sending the right message at a key moment in the journey and via the right channel. Definition and implementation of scenarios. Support for piloting the device

Partnerships

An offer enriched by a pool of technology partners identified and selected to carry out in the best conditions your program “voice of the customer”

CX machine

BVA and Webhelp have developed a unique device to compare you to the best performance of the customer experience. Receive a monthly report on 6 KPIs of the customer experience and a half-yearly report with targeted recommendations

 


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As an international healthcare services organization, Direct Medica develops and implements innovative solutions to reshape the relationships between healthcare professionals, patients, industry players, hospitals and payers. For the past two years, the company has been developing a very innovative approach: the Hybrid Model. The following white paper brings a detailed overview of the...

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Making every moment count with Together for Short Lives

Author: Guest Interview: Karen Yates Everyone at Webhelp is deeply honoured to support the incredible work of Together for Short Lives as our Charity of the Year 2019. This national charity supports seriously-ill children, their families, and the children’s hospices and services that they rely...

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Making the switch to recycled paper!

It’s World Environment Day! The perfect time to announce that Webhelp is switching to 100% recycled paper across all its sites across the United Kingdom. World Environment Day is a United Nations spotlight designed to drive worldwide awareness and action to protect the environment.  Webhelp...

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[Fashion] Fifty Jeans – Launch your brand without cashflow problems!

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Pedalling hard for CF Warriors

Webhelp's Director of IT services, Stephen Dickson, joined record breaking Cystic Fibrosis warrior, Josh Llewellyn-Jones, this week, as he attempted his latest endurance feat by cycling from Edinburgh to Cardiff in just five days. Stephen cycled with Josh and his team for the final three days of...

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