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Data Science & Analytics

Prospect & client segmentation

Analysis of customer behavior to refine the segmentation and build dynamic scores for CRM and PRM

Analysis & predictions of customer behavior

Semantic analysis and “speech to text”. Analysis of customer journeys’ performances, and forecast of the best time to contact

Forecasting

Construction of contact prediction models, customer churn models, recommendation engines

HR Performance

  • Improved sales performance of CCs
  • Predictive recruitment models
  • Risk and fraud prevention

Automated recontact tools

Construction of automated algorithms to analyze recontacts

Decision support via Data Visualization

Data innovation – IA

  • Construction on NLP technologies, deep learning
  • Acculturation to AI technologies
  • Market watch

News & Insights

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Inside Sales – This new generation of B2B salespeople that is changing everything! at last!

The B2B sale has adopted a new model, of American origin. More efficient, it is based on Inside Sellers. Their profile and working methods are presented by Etienne Turion, Webhelp Enterprise CEO. What are the new challenges in the sale of B2B products and services? First of all, a first observation: "cold" contact is largely over in B2B. Call campaigns are no longer launched on...

Whitepaper
AI and Automation: Improving the Customer Experience

This paper has been borne of conversations with experts within Webhelp and beyond and is also the result of a YouGov study of over 2,000 adults in the UK. In this paper we hope to dispel some myths around automation and Artificial Intelligence (AI) and also to outline the most effective ways that...

News
Webhelp Employees Saddle Up For Charity In Virtual Cycle To India

Teams at Webhelp, one of the country’s leading business process outsourcers (BPO), have raised £2,119.96 for ultra-athlete and cystic fibrosis warrior Josh Llewellyn Jones through a virtual cycle from Larbert to Guragon in India. On January 31st 2019 staff from across all the Webhelp UK,...

News
Webhelp and SKY make it a hat trick of awards

London, UK, 30/11/2018 Global customer experience expert, Webhelp, and leading telecommunications provider, Sky, were celebrating again after taking home the award for Best Outsourced Contact Centre at the European Contact Centre and Customer Service Awards, which took place in London on 27th...

Case Studies
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