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Data Science & Analytics

Prospect & client segmentation

Analysis of customer behavior to refine the segmentation and build dynamic scores for CRM and PRM

Analysis & predictions of customer behavior

Semantic analysis and “speech to text”. Analysis of customer journeys’ performances, and forecast of the best time to contact

Forecasting

Construction of contact prediction models, customer churn models, recommendation engines

HR Performance

  • Improved sales performance of CCs
  • Predictive recruitment models
  • Risk and fraud prevention

Automated recontact tools

Construction of automated algorithms to analyze recontacts

Decision support via Data Visualization

Data innovation – IA

  • Construction on NLP technologies, deep learning
  • Acculturation to AI technologies
  • Market watch

News & Insights

Webhelp Payment Services
Solution Designer
Service Provider
Technology Enabler
Blog
Sectors impacted by the COVID-19 lockdown

The business landscape is rapidly changing due to the influence of COVID-19. Here we take an at-a-glance look at which sectors have been positively and negatively impacted over the past few months. Read our blog from Marketing Manager Ewan McKay for more in depth insight and look out for a new Whitepaper exploring the operating models of the future. CLICK ON IMAGE TO...

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News
Webhelp Dunoon employee joins frontline battle against COVID-19

Rachel Gillespie, a customer service advisor at Webhelp Dunoon, has graduated from her nursing training thirteen weeks early in order to join the fight against COVID-19 at Glasgow Royal Infirmary.   Rachel is a highly valued employee at Webhelp, where she supports vulnerable...

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News
Webhelp employees smash fundraising goal despite lockdown

Altruistic employees from Webhelp’s Glasgow Hope Street and Dunoon sites have raised a staggering £1,300 for UK charities Comic Relief and Children in Need. Despite the national lockdown and the move to homeworking, the teams found a number of ways to bring people together and raise...

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Whitepaper
#4 OneShot – Culture

Table of Content: A Word : Location A Figure: 32% stock market valuation for companies with a strong customer culture Three Opinions: Culture, what impact does it have on your performance? A piece of information: At Renault, design has become THE cultural priority. A Demo : Cultural...

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Case Studies
[Fashion] Fifty Jeans – Launch your brand without cashflow problems!

...

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