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Customer Experience Consulting

Improved performance of internal centers

Make your customer relationship sites a profit center with optimized organization and management

Customer journey analysis and benchmark

Dare to compare your customer journeys with those of your competitors, and take advantage of an analysis of breaking points to improve yourself

Optimization of omnichannel control

Make your different channels of contacts real levers to streamline and simplify the customer experience

Customer Strategy

Define a customer-centric strategy aligned with your business objectives, and determine the most appropriate organization to implement it

Transformation of the customer experience

Digitize your customer processes by proposing innovative technologies (chatbot, RPA, …) for a more efficient production and a WOW customer experience!

Innovation Lab

Meet us to compare your vision on the customer experience innovations that can be envisaged on your activity and to frame the project approach


News & Insights

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Dearne Valley Team Receives Recognition Of Excellence At Webhelp’s Annual Star Awards

              Two employees from Webhelp’s Dearne Valley site have received awards at the leading global customer experience firm’s annual Star Awards ceremony. Cheryl Hawke, Senior People Advisor, was recognised as Role Model of the Year in a support role, and Neil Morton, Team Manager at Vodafone, as Role Model of the Year in an...

News
Sheffield Team Receives Recognition Of Excellence At Webhelp’s Annual Star Awards

              Three employees from Webhelp’s Sheffield contact centre have received awards at the leading global customer experience firm’s annual Star Awards ceremony. Customer Advisor, Ahmed Al Ahdal, was recognised as The Rising...

Blog
Tips to optimise your business’ cash flow

Lack of cash: all fashion brands are short of cash at some time or another. This was the reason for organising a workshop entitled: "Cash is king - How to optimise cash flow at each stage of your development". It was suggested by the Fédération Française du Prêt à Porter Féminin (French...

Whitepaper
B2B Marketplaces are blossoming

Following our publication last year of " The Spring of B2B Marketplaces ": it is time to look back and to answer these questions: has there been some movement in the market? Have B2B players evolved in their marketplace business models? Is launching a new market observatory worthwhile? The answers...

Case Studies
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