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Customer Experience Consulting

Improved performance of internal centers

Make your customer relationship sites a profit center with optimized organization and management

Customer journey analysis and benchmark

Dare to compare your customer journeys with those of your competitors, and take advantage of an analysis of breaking points to improve yourself

Optimization of omnichannel control

Make your different channels of contacts real levers to streamline and simplify the customer experience

Customer Strategy

Define a customer-centric strategy aligned with your business objectives, and determine the most appropriate organization to implement it

Transformation of the customer experience

Digitize your customer processes by proposing innovative technologies (chatbot, RPA, …) for a more efficient production and a WOW customer experience!

Innovation Lab

Meet us to compare your vision on the customer experience innovations that can be envisaged on your activity and to frame the project approach


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As the Millennials move steadily into their 20s and 30s, their successor Generation Z is emerging as a global consumer force to be reckoned with. In preparation for our forthcoming Generations series Polly Ashdown, Marketing and Communications Director, examines what makes Gen Z so distinctive and how brands can capitalise on the opportunities they provide. Born into the age of the Internet,...

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Webhelp is delighted to sponsor Oor Wullie’s Big Bucket Trail 2019, Scotland’s first-ever national public art trail, raising vital funds for children in hospital across Scotland. Each week of the event takes on a different theme, as it is Charity Week, it’s a perfect time to look back at...

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Groupe Bruxelles Lambert enters into exclusive negotiations for the acquisition of the Webhelp group

GBL announces today it has entered into exclusive negotiations to acquire a majority stake in the Webhelp group, together with its co-founding shareholders, Olivier Duha and Frédéric Jousset, who would retain their role as founding executive directors, and its management team. Founded in 2000,...

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The Hybrid Model

As an international healthcare services organization, Direct Medica develops and implements innovative solutions to reshape the relationships between healthcare professionals, patients, industry players, hospitals and payers. For the past two years, the company has been developing a very...

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