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Customer Experience Consulting

Improved performance of internal centers

Make your customer relationship sites a profit center with optimized organization and management

Customer journey analysis and benchmark

Dare to compare your customer journeys with those of your competitors, and take advantage of an analysis of breaking points to improve yourself

Optimization of omnichannel control

Make your different channels of contacts real levers to streamline and simplify the customer experience

Customer Strategy

Define a customer-centric strategy aligned with your business objectives, and determine the most appropriate organization to implement it

Transformation of the customer experience

Digitize your customer processes by proposing innovative technologies (chatbot, RPA, …) for a more efficient production and a WOW customer experience!

Innovation Lab

Meet us to compare your vision on the customer experience innovations that can be envisaged on your activity and to frame the project approach


News & Insights

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Reflections on partnership models

I’m really looking forward to participating in the CCA Keynote Debate later today. I’ll be joining peers from across the industry to debate the importance of partnerships in business process outsourcing (BPO) – specifically focused on Customer Experience. As I’ve been preparing for the debate, I’ve been reflecting on the views of various management gurus that I’ve come across during...

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Webhelp’s market expansion strategies in the contact centre outsourcing market earn it accolades from Frost & Sullivan

Webhelp's keen focus on agile customer experience (CX) solutions has helped it grow across Europe in an intensely competitive market Based on Webhelp’s successful growth strategy across Europe, Frost & Sullivan has recognised the company with the 2018 European Market Leadership Award in...

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Gobeyond merges with OEE consulting creating a customer experience leader

Webhelp, Europe’s BPO industry leader, accelerates differentiation with new consulting investment KKR backed Webhelp today announces the acquisition of OEE Consulting and its merger with gobeyond to create an industry leading customer experience (CX) transformation services business with...

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B2B Marketplaces are blossoming

Following our publication last year of " The Spring of B2B Marketplaces ": it is time to look back and to answer these questions: has there been some movement in the market? Have B2B players evolved in their marketplace business models? Is launching a new market observatory worthwhile? The answers...

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