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Customer Experience Consulting

Improved performance of internal centers

Make your customer relationship sites a profit center with optimized organization and management

Customer journey analysis and benchmark

Dare to compare your customer journeys with those of your competitors, and take advantage of an analysis of breaking points to improve yourself

Optimization of omnichannel control

Make your different channels of contacts real levers to streamline and simplify the customer experience

Customer Strategy

Define a customer-centric strategy aligned with your business objectives, and determine the most appropriate organization to implement it

Transformation of the customer experience

Digitize your customer processes by proposing innovative technologies (chatbot, RPA, …) for a more efficient production and a WOW customer experience!

Innovation Lab

Meet us to compare your vision on the customer experience innovations that can be envisaged on your activity and to frame the project approach


News & Insights

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Inside Sales – This new generation of B2B salespeople that is changing everything! at last!

The B2B sale has adopted a new model, of American origin. More efficient, it is based on Inside Sellers. Their profile and working methods are presented by Etienne Turion, Webhelp Enterprise CEO. What are the new challenges in the sale of B2B products and services? First of all, a first observation: "cold" contact is largely over in B2B. Call campaigns are no longer launched on...

Whitepaper
AI and Automation: Improving the Customer Experience

This paper has been borne of conversations with experts within Webhelp and beyond and is also the result of a YouGov study of over 2,000 adults in the UK. In this paper we hope to dispel some myths around automation and Artificial Intelligence (AI) and also to outline the most effective ways that...

News
Webhelp Employees Saddle Up For Charity In Virtual Cycle To India

Teams at Webhelp, one of the country’s leading business process outsourcers (BPO), have raised £2,119.96 for ultra-athlete and cystic fibrosis warrior Josh Llewellyn Jones through a virtual cycle from Larbert to Guragon in India. On January 31st 2019 staff from across all the Webhelp UK,...

News
Webhelp and SKY make it a hat trick of awards

London, UK, 30/11/2018 Global customer experience expert, Webhelp, and leading telecommunications provider, Sky, were celebrating again after taking home the award for Best Outsourced Contact Centre at the European Contact Centre and Customer Service Awards, which took place in London on 27th...

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