- Customer Experience and Contact Centre Services
- Webhelp Payment Services
- Virtual Secretarial Services
- Global Enterprise Services
- Netino by Webhelp
Technology enhancement is a fundamental pillar of Webhelp’s activities, and our role doesn’t begin and end with the provision of software packages. We help our clients to overcome difficult systems by providing best practice guidance, technical support and integration.
From multilingual technical and customer support, software, service supply chain optimization to start-up support, our solutions cover a broad spectrum. Step by step troubleshooting, meeting customers’ expectations, reducing overall costs, maximizing the returns on assets to increasing productivity – our highly skilled and experienced team have got you covered.
Our large, enthusiastic team is made up of advisors who are all bi- or trilingual to a native or near-native level. One of our primary strengths is supporting businesses with smaller groups of customers that are spread across multiple locations and countries, in addition to those with wider customer bases. Having advisors who can switch between multiple languages allows us to offer highly efficient and cost-effective support.
With an average tenure of over four years, our advisors are highly trained, skilled technical support professionals with in-depth knowledge of every product. The vast majority of the time, our people can help your customers right away.
In addition to reducing escalation, we take a proactive approach to improving the products we represent. We analyze the data from every communication with customers to identify common issues, and forward the improvement suggestions and self-help solutions back to our clients. Services can include product testing, small-scale fulfilment and the creation of client-specific solutions to effectively combat customer support challenges.
Contact us today to learn more about our outstanding competence in technical support.
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