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Martial Frugier

Martial Frugier

Director of Human Ressources

A graduate of the Ecole Centrale de Marseille and INSEAD, Martial started his career in the world of distribution and e-commerce at Office Depot in the quality and continuous improvement department. In four years he was head of the group’s integration projects, moving on to become to Senior Director in the international IT department to lead expansion projects for Office Depot Retail in the EMEA region before taking on the role of Chief Information Officer for the group in Europe for three years.

In 2009, Martial integrated strategic marketing in Europe to lead digital transformation and omni-channel projects for Office Depot group to become, in 2013, Managing Director for e-commerce and customer experience in France.

Martial joined Webhelp in November 2015 as Business Unit Director for retail, e-commerce and transport where he is responsible for optimizing the customer experience in these sectors.

News & Insights

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News
Webhelp Sponsors prestigious HR Award

The 13th Hr NETWORK National Awards took place at the Glasgow Hilton, in Scotland last night. The Awards ceremony, regarded as ‘the’ event in the HR calendar, attracts over 800 HR and people professionals every year. The hugely anticipated annual gala dinner recognises, acknowledges and rewards champions of the Scottish HR profession and Webhelp is proud to continue to sponsor the...

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News
Gobeyond Partners, part of the Webhelp Group, host The Future of Service 2019

GoBeyond Partners, part of the Webhelp Group, will hold the highly regarded Future of Service Conference, at No.11 Cavendish Square, in London on the 21st of November. This is an annual event for Gobeyond, and in 2019 the focus will be on how delivering a more ‘human’ experience can...

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Blog
Protected:

AI needs EI" Paris, 7th of November. Paris Dear guests, We are happy to share the presentations of our event, please find them here: Breakout session: Webhelp - KPN Breakout session: Webhelp - Direct Assurance Breakout session: Webhelp - Shop direct Keynote Mc Kinsey: Webhelp -...

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Whitepaper
Generation: Cohort views on CX and the workplace

The Webhelp Disruptor Series Part 2: Generation: Cohort views on CX and the workplace This paper reveals the results of our exclusive YouGov study on age-influenced attitudes to multi-generational working and customer experience, as well as gathering informed viewpoints from sector leaders,...

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Case Studies
[Fashion] Fifty Jeans – Launch your brand without cashflow problems!

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