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Detailed customer experience analysis across a range of topics, including omni-channel, personalisation, and our core service pillars: performance, transformation, and financial gain.
Whitepaper
#4 OneShot – Culture

Contents: a Word: Glocalisation a Figure: 32% market gain for companies with a strong customer culture Three opinions: Culture: the impact it has on your performance a Piece of information: At Renault, design has become THE cultural priority a Demonstration: Culture labs a B-Case: McDonald's changes its culture in line with national usage...

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The HUB #12 – Diversity In Business – January 2020

Cheers to the new year! And with the new beginnings, we are not only happy to present our 12th edition of The HUB magazine, we are also delighted to welcome our new readers into the community! In our latest issue, we take a look at one of our strengths as Webhelp: Diversity! And because we...

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The Hub #11 Generation Z – September 2019

Our 11th edition of The HUB is here! In this edition, we give you insights about the new generation – Gen Z who are not only game changers but also a force to reckon with. And is data collection a friend or foe? Under this question lays the bedrock of our relationship with data collection which...

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The Hub #10 Influencer Marketing – May 2019

We are happy to present the 10th edition of The HUB magazine! Our latest issue entails numerous and interesting topics for you such as influencer marketing and how it is rapidly becoming a mainstream way for brands to reach their target audience.Learn how companies are implementing this marketing...

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#3 OneShot – La Confiance

Contenu : Un Mot : Défiance Un Chiffre : 88% des marketeurs font de la confiance la priorité pour leur marque en 2019 Trois Avis : La confiance, quel rôle dans votre relation client ? Une Info : Amazon Key, Franprix, Walmart, CDiscount… Laisseriez-vous vos clés aux...

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The Hub #9 Content inspiration – January 2019

The new year is here so is our 9th issue of The HUB Magazine! In our first edition of 2019, we have lined up lots of refreshing and insightful reads. Learn all about uplifting your personality skills, which is not only useful in your professional life but also in your personal life. Have you ever wondered about what to write about, where to get all those good ideas from or how to uncover...

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#2 OneShot – La Personnalisation

Contenu : Un Mot : (be) yourself Un Chiffre : 254 miliards d’euros Trois Avis : la personnalisation Une Info : Frilly : la créatrice, c’est la cliente Une Démo : le packaging Un B-Case : comment un opérateur mobile améliore-t-il le ROI grâce aux...

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The Hub #7 Mass Marketing on selective marketing – July 2018

Summer is here! We like to start this season with our newest issue of The HUB and have lined up many really interesting topics in our 7th edition. Dive into the marketing world and find out how brand personality helps consumers to identify and associate themselves with different labels. Learn more...

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