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Dirk van Leeuwen devient Directeur Général France de Webhelp

Paris, le 27/05/2020 Dirk van Leeuwen, jusqu’à présent SVP Global Operations de CWT (Carlson Wagonlit Travel), rejoint Webhelp, leader européen de l’externalisation de la relation client, en tant que Directeur Général sur son marché et ses activités région France au sein de l’organisation Europe du Sud / MEA dirigée par Vincent Bernard. Il succède à ce poste à Alexandre Fretti...

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Webhelp response to the Covid-19 Coronavirus

Webhelp Business Continuity in a responsible manner Our response to the Covid-19 crisis ensures the continuity of our business for our people, our clients and their customers. We face an unprecedented time of disruption and uncertainty. From individuals, to families, to companies, we have all...

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A message from the Founders

  ​​​Hello, We are facing an unprecedented situation today, which requires that we take an exemplary citizen's approach to protect the most vulnerable people and to do everything we can to limit the spread of this pandemic. Thank you for your mobilization in recent...

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Webhelp acquires PitechPlus – a leading software solutions expert

The Webhelp Group announces the acquisition of PitechPlus, a Romanian company that designs, develops and deploys custom - made software solutions, particularly in the areas of sales digitalization and process automation. PitechPlus already supports major European companies in their digital strategy...

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Webhelp “Think Human”

Webhelp rings in its next phase of strategic development with new brand Paris-headquartered Webhelp, the European leader in customer experience and business solutions, today revealed its revamped brand platform, supported by an updated visual identity. The group’s new brand reunites the...

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Groupe Bruxelles Lambert enters into exclusive negotiations for the acquisition of the Webhelp group

GBL announces today it has entered into exclusive negotiations to acquire a majority stake in the Webhelp group, together with its co-founding shareholders, Olivier Duha and Frédéric Jousset, who would retain their role as founding executive directors, and its management team. Founded in 2000, Webhelp is today one of the world's leading providers of customer experience and business process...

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Webhelp celebrates 10 years of successful engagement with Rennes’ penitentiary centre and Bouygues Telecom

Photo : Anita Boss, Project Manager at Webhelp's Vitré site, Karine Rabolion, Webhelp - Bouygues Telecom Supervisor in the prison, and Vincent Bernard, Webhelp CEO Since the opening in 2009 of a call centre for Bouygues Telecom in Rennes' prison, Webhelp has integrated 45 customer advisors, 13 of...

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“Self-Augmented Agent” : Allo-Media & Webhelp are revolutionizing the way call center agents communicate

After several months of collaboration, the two companies have developed an artificial intelligence capable of drastically facilitating conversations between customers and advisors, thereby bringing more value to these conversations. Allo-Media is the solution creator while Webhelp provides its...

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