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Webhelp acquires PitechPlus – a leading software solutions expert

Blog
14th October 2019

Paris, 14th of October 2019

 

The Webhelp Group announces the acquisition of PitechPlus, a Romanian company that designs, develops and deploys custom – made software solutions, particularly in the areas of sales digitalization and process automation. PitechPlus already supports major European companies in their digital strategy in several sectors such as automotive, tourism & travel, public administrations and online gaming.

This acquisition reflects the Webhelp group’s strategy to strengthen its technological services to support its clients in the implementation of their digital transformation by offering them tailor-made solutions combining customer relationship management, artificial intelligence and automation.

This transaction will increase expertise and growth drivers for both companies. For Webhelp and its consulting subsidiary Gobeyond Partners, PitechPlus increases its methodological know-how on application development and management (agile method, sprints development) and its strong capability of 250 experts in software development and integration. Its ability to act as a certified integrator of Robotic Process Automation solutions represents a key differentiator in a market where AI and automation are taking a growing place overtime. This unique combination of expertise complements Webhelp’s existing capabilities to design and develop technology services in areas such as voice and data analytics or mobile apps development. For PitechPlus, Webhelp does provide strong commercial synergies (more than 500 customers now trust Webhelp to manage and optimize their customer relationship), the access to new markets as well as the possibility of integrating artificial intelligence and machine learning features into its custom software solutions.

Vincent Tachet, Chief Information Officer of the Group, sees in this acquisition: “a major step in our ability to offer innovative custom-made technology solutions in key areas such as Robotic Process Automation or end-to-end digitalisation of sales processes. »

According to Yan Noblot, CTO of the Webhelp group, “The acquisition of PitechPlus will enable us to better meet the growing needs of our customers, by having a scaled innovative and competitive structure, expert in agile development methodologies.”.

Bogdan Herea, CEO of PitechPlus, believes that “Joining a global entrepreneurial team like Webhelp that is sharing the same culture and values, is a fantastic opportunity for PitechPlus. This puts us in an ideal situation to take a step forward in our growth by bringing our expertise, methods and talented resources to Webhelp’s client portfolio.“.

PitechPlus’ management does not change: Bodgan Herea, founder, will continue leading the company headquartered in Cluj Napoca (Romania).

 

About Webhelp

Webhelp is a global business process outsourcer (BPO), specialising in customer experience and payment management in addition to sales and marketing services across voice, social and digital channels. Webhelp´s focus is on engineering performance improvements and delivering a real and lasting transformation in our clients’ operating models to generate financial advantage.

Webhelp is the European leader in their industry, with a revenue of €1,4B in 2018 and more than 50,000 experts I more than 140 locations in 36 countries. The company is owned by KKR, a global investment company, alongside its founders and management team. Webhelp is currently in the final stages of a transactionwith GBL as new investment partner, stepping in for KKR, and expects to announce the closing of the deal before the end of the year, after obtaining the regulatory authorizations required.

 

About PitechPlus

Founded in 2006, PitechPlus offers integrated software solutions and digital transformation consulting for 36 customers across 8 countries. With over 270 employees in the offices from Cluj-Napoca and Targu Mures in Romania and customers in France, Switzerland, Germany, UK, the US and Benelux, PitechPlus ensures global presence to help grow customers’ businesses.

As a full lifecycle software development company, PitechPlus offers a wide range of software development solutions, as well as application management services and intelligent automation for our clients. Over the past 13 years of activity, PitechPlus has worked on more than one thousand software development projects with clients across a wide range of industries, including mobility, automotive, retail, entertainment, governmental, hospitality, HR and education.

With a track record of continuous growth, PitechPlus is aiming to achieve a turnover of € 11 million in 2019 at 20% growth YoY, keeping the same profitability as per 2018.

More information can be found at www.pitechplus.com


Article by: Marion Windels

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