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Self-care: Total Direct Energie advice to reduce costs and enrich the customer experience

How to develop your customers autonomy by optimizing their digital and human journeys? This was the theme of the event on September 10, organized by Gobeyond Partners, Webhelp and AFRC, with guest speaker Cédric Bellois, Director of Customer Relations at Total Direct Energie. His testimony and advice focus on self-care, a major lever to deliver a reference relational experience. "Self-care must...

Strong authentication for electronic payments: what changes on September 14, 2019

From September 14, for any payment over 30€, e-commerce websites will have to use strong customer authentication methods. The points to remember, by Hervé de Kermadec, President of Webhelp KYC Services. It is a European directive. Called PSD2 - or (EU) 2015/2366 revised - it was published in...

“Webhelp: the exceptional customer experience” by C’est à vous !

Founded in 2000 by Frédéric Jousset and Olivier Duha, Webhelp is a world leader in BPO (business process outsourcing). She specializes in customer experience, payment management, as well as sales and marketing services through voice, social and digital channels.   Interview with...

Mobility as a Service – Europe chooses 5G over WiFi: opportunities for the user experience

After advocating it, Europe rejects WiFI technology for cars. 5G is taking the lead, with benefits for the user experience, as explained by Jalil Lahlou, Director of the Automotive & Mobility Business Unit at Webhelp. The show is over: it will be the 5G. This was decided by the States of the...

[Automotive] Electric cars, connected and autonomous: the BATX, soon to be at the top of the UX race?

Baidu, Alibaba, Tencent and Xiaomi: the BATX, China's digital giants, are multiplying partnerships with Western car manufacturers. They bring their capital, software expertise and customer experience. Sign that the race is intensifying in the fields of electric cars, connected and autonomous, and...

Nadia Medjad: What brain science brings to customer relations

After explaining the concept of trust*, Nadia Medjad, doctor and neuropedagogy expert, delivers her advice to improve customer relations through new knowledge about the brain. Nadia Medjad is an expert from the INRC on socio-emotional competences (soft skills). She is also co-author of the book “NeuroLearning: les neurosciences au service de la formation” (Eyrolles publishing), and founder...

A conversation – Trust, what’s happening in the brain?

With Nadia Medjad, doctor and neuropedagogy expert, we attempt to understand the inner workings of trust. Nadia Medjad is an expert from the INRC on socio-emotional competences (soft skills). Co-author of the book “NeuroLearning: les neurosciences au service de la formation” (Eyrolles...

B-Case – How can a bank manage the KYC of a B2B marketplace… with a non-deterrent process?

This large international bank manages, through its specialist internal electronic money facility, all the cash flow of its B2C marketplace customers. It has chosen to entrust the entirety of the vender identification and onboarding procedure to Webhelp KYC Services, a solution that has allowed more...

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