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Blog
Webhelp acquires PitechPlus – a leading software solutions expert

Paris, 14th of October 2019   The Webhelp Group announces the acquisition of PitechPlus, a Romanian company that designs, develops and deploys custom - made software solutions, particularly in the areas of sales digitalization and process automation. PitechPlus already supports major European companies in their digital strategy in several sectors such as automotive, tourism & travel,...

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Blog
The Game-Changer Mindset

New business ideas that are channeled towards creating innovative products pop up every day, however, very few of them manage to change the status quo in their respective fields. Executing an idea is just as important as the people who drive that change – they are a critical success factor of the...

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Blog
Clients at the heart – they are kings!

Years of customer research show that if a company delivers a good or a service that is scantly “acceptable “sooner rather than later, a better provider will snatch them from your customer base. It is thus paramount for organizations to understand their clients’ delights, expectations as well...

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Blog
Strive to be happy – it never goes out of style

For many decades now, happiness and work weren’t necessarily associated with each other. Work was a place where employees got in, got the job done and clocked out. Happiness was perceived as a thing for your free time. However, years of research prove that happy employees are central to a...

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Creating champions through emotional connections – the advantage of being people-first

While the production equipment was considered to be the greatest asset of a company during the 20th century, the most valuable asset for companies in the 21st century is its people. Accounting for almost 85% of a company’s assets, employees’ expertise and competence plays a vital role in the...

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Blog
Self-care: Total Direct Energie advice to reduce costs and enrich the customer experience

How to develop your customers autonomy by optimizing their digital and human journeys? This was the theme of the event on September 10, organized by Gobeyond Partners, Webhelp and AFRC, with guest speaker Cédric Bellois, Director of Customer Relations at Total Direct Energie. His testimony and advice focus on self-care, a major lever to deliver a reference relational experience. "Self-care must...

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Blog
Strong authentication for electronic payments: what changes on September 14, 2019

From September 14, for any payment over 30€, e-commerce websites will have to use strong customer authentication methods. The points to remember, by Hervé de Kermadec, President of Webhelp KYC Services. It is a European directive. Called PSD2 - or (EU) 2015/2366 revised - it was published in...

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Blog
“Webhelp: the exceptional customer experience” by C’est à vous !

Founded in 2000 by Frédéric Jousset and Olivier Duha, Webhelp is a world leader in BPO (business process outsourcing). She specializes in customer experience, payment management, as well as sales and marketing services through voice, social and digital channels.   Interview with...

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