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Blog
[AI Project] “Self-Augmented Agent”: first breakthroughs of the partnership Allo-Media and Webhelp

https://youtu.be/AKZzT2fHtnE Enhance our advisors’ performance using AI: this is the objective of the partnership between Allo-Media and Webhelp. In this first progress report, we discover the partnership’s challenges and initial successes as told by Mathieu Jougla, director of business development of the Technology Enablement team at Webhelp. A customer and an advisor talk on the phone:...

Blog
3 key questions about your marketplace business model

One of the main marketplace elements you should consider is, of course, the business model and profitability. How can I develop my marketplace project into a profitable long-term business? Here are three key questions you should ask yourself to find out. What ratios should I envisage in my...

Blog
2019: marketplaces set to take the B2B market by storm

We look back at the B2B marketplace morning discussion to explain the main changes and challenges set to be feature in 2019. “Our starting point was the observation that whereas in 2017 we were at the very beginning of the "B2B marketplace spring", we are now seeing it in full bloom!”...

Blog
Machine translation and AI: technology partnerships to reduce your multilingual customer relationship costs

International brands manage multilingual relationships with their customers. With a growing number of interactions to manage with a flat budget, they are looking at reducing costs - especially when it comes to writing or translating an email or letter into one language or another. To achieve these...

Blog
On-demand insurance: 65% of the French are ready !

How, in a few clicks, insure goods or people for a certain period of time? This is the principle of on-demand insurance, wich 2 out of 3 French people would be ready to use. And a promising niche for startups and historical actors, under certain conditions... On paper, or rather on their...

Blog
Boost your sales efforts through lead scoring

When companies start implementing strategies that focus on attracting leads or customers, the first question that comes to mind is, will we get enough new leads in our funnels? The next step is to evaluate the quality of your lead and this is where lead scoring comes in. So what exactly is lead scoring? It is a process used by numerous marketing and sales departments to evaluate and rank...

Blog
Inside Sales – This new generation of B2B salespeople that is changing everything! at last!

The B2B sale has adopted a new model, of American origin. More efficient, it is based on Inside Sellers. Their profile and working methods are presented by Etienne Turion, Webhelp Enterprise CEO. What are the new challenges in the sale of B2B products and services? First of all, a...

Blog
Transforming your contacts to viable leads

With the fierce competition in today’s business world, it is survival of the fittest. Small companies are compelled to work extra hard in order to grow and keep up with the rest when identifying new leads and finding new contacts. Converting a contact into a promising lead is certainly not a walk...

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