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Whitepaper
#4 OneShot – Culture

Contents: a Word: Glocalisation a Figure: 32% market gain for companies with a strong customer culture Three opinions: Culture: the impact it has on your performance a Piece of information: At Renault, design has become THE cultural priority a Demonstration: Culture labs a B-Case: McDonald's changes its culture in line with national usage...

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Whitepaper
The HUB #12 – Diversity In Business – January 2020

Cheers to the new year! And with the new beginnings, we are not only happy to present our 12th edition of The HUB magazine, we are also delighted to welcome our new readers into the community! In our latest issue, we take a look at one of our strengths as Webhelp: Diversity! And because we...

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Blog
Digital assistants: more than just a home bot

Artificial intelligence and machine learning opened the doors to a new innovation that promises to make everyday life, whether at home or at work more convenient: digital assistants. Voice activated devices quickly became the new must-have piece of intelligent furnishing in many households. Digital...

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Blog
Why SEO is fundamental to every business

Few things are more important than SEO when it comes to driving traffic and sales to a website. Search engine optimization not only makes it easy for search engines such as Google to know what your website is about and rank you accordingly, but it forces you to think about the experience that the...

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Blog
Target audience definition – who, what, why?

Thanks to the modern digitalisation, the amount of data produced every day is simply incredible. A recent study revealed that, approximately 70.5 million new posts are produced each month equating to about 2.5 quintillion bytes of data a day! (Source: hostingtribunal.com)Many companies believe...

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News
Webhelp acquires PitechPlus – a leading software solutions expert

The Webhelp Group announces the acquisition of PitechPlus, a Romanian company that designs, develops and deploys custom - made software solutions, particularly in the areas of sales digitalization and process automation. PitechPlus already supports major European companies in their digital strategy in several sectors including automotive, tourism & travel, public administration and online...

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Blog
Webhelp acquires PitechPlus – a leading software solutions expert

Paris, 14th of October 2019   The Webhelp Group announces the acquisition of PitechPlus, a Romanian company that designs, develops and deploys custom - made software solutions, particularly in the areas of sales digitalization and process automation. PitechPlus already supports major...

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Blog
The Game-Changer Mindset

New business ideas that are channeled towards creating innovative products pop up every day, however, very few of them manage to change the status quo in their respective fields. Executing an idea is just as important as the people who drive that change – they are a critical success factor of the...

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Blog
Clients at the heart – they are kings!

Years of customer research show that if a company delivers a good or a service that is scantly “acceptable “sooner rather than later, a better provider will snatch them from your customer base. It is thus paramount for organizations to understand their clients’ delights, expectations as well...

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Blog
Strive to be happy – it never goes out of style

For many decades now, happiness and work weren’t necessarily associated with each other. Work was a place where employees got in, got the job done and clocked out. Happiness was perceived as a thing for your free time. However, years of research prove that happy employees are central to a...

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Blog
Creating champions through emotional connections – the advantage of being people-first

While the production equipment was considered to be the greatest asset of a company during the 20th century, the most valuable asset for companies in the 21st century is its people. Accounting for almost 85% of a company’s assets, employees’ expertise and competence plays a vital role in the...

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News
Webhelp “Think Human”

Webhelp rings in its next phase of strategic development with new brand Paris-headquartered Webhelp, the European leader in customer experience and business solutions, today revealed its revamped brand platform, supported by an updated visual identity. The group’s new brand reunites the...

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Whitepaper
The Hub #11 Generation Z – September 2019

Our 11th edition of The HUB is here! In this edition, we give you insights about the new generation – Gen Z who are not only game changers but also a force to reckon with. And is data collection a friend or foe? Under this question lays the bedrock of our relationship with data collection which should be done in a fair and respectful way. Read our article to find out more about this insightful...

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News
Groupe Bruxelles Lambert enters into exclusive negotiations for the acquisition of the Webhelp group

GBL announces today it has entered into exclusive negotiations to acquire a majority stake in the Webhelp group, together with its co-founding shareholders, Olivier Duha and Frédéric Jousset, who would retain their role as founding executive directors, and its management team. Founded in 2000,...

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News
Webhelp celebrates 10 years of successful engagement with Rennes’ penitentiary centre and Bouygues Telecom

Photo : Anita Boss, Project Manager at Webhelp's Vitré site, Karine Rabolion, Webhelp - Bouygues Telecom Supervisor in the prison, and Vincent Bernard, Webhelp CEO Since the opening in 2009 of a call centre for Bouygues Telecom in Rennes' prison, Webhelp has integrated 45 customer advisors, 13 of...

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Case Studies
[Fashion] Fifty Jeans – Launch your brand without cashflow problems!

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Whitepaper
The Hub #10 Influencer Marketing – May 2019

We are happy to present the 10th edition of The HUB magazine! Our latest issue entails numerous and interesting topics for you such as influencer marketing and how it is rapidly becoming a mainstream way for brands to reach their target audience.Learn how companies are implementing this marketing...

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Whitepaper
#3 OneShot – La Confiance

Contenu : Un Mot : Défiance Un Chiffre : 88% des marketeurs font de la confiance la priorité pour leur marque en 2019 Trois Avis : La confiance, quel rôle dans votre relation client ? Une Info : Amazon Key, Franprix, Walmart, CDiscount… Laisseriez-vous vos clés aux...

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News
“Self-Augmented Agent” : Allo-Media & Webhelp are revolutionizing the way call center agents communicate

After several months of collaboration, the two companies have developed an artificial intelligence capable of drastically facilitating conversations between customers and advisors, thereby bringing more value to these conversations. Allo-Media is the solution creator while Webhelp provides its...

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News
Outsourcing in public services: Webhelp submits its report to the French government

Up to €25 billion in savings on public spending Olivier Duha, CEO of Webhelp, presented the Webhelp report to Gérald Darmanin, Minister of Action and Public Accounts, on Wednesday to propose a strategy for outsourcing in public services to the Government. This report, produced in collaboration with Altermind, is based on the following observation: in a context where public spending,...

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News
[Press Release] MSD France AND MSD Vaccines chose Webhelp to automate medical information

Webhelp, the global leader in customer experience and business process outsourcing (BPO), has been selected by MSD France and MSD Vaccines, subsidiaries of the American pharmaceutical company Merck & Co, Inc. Kenilworth, NJ, USA, to design and implement a new service to support patients and...

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News
Webhelp rewarded for the 10th consecutive year For its CSR commitment With the INRC’s « human for client » label

On December 4, Webhelp, one world leader in customer experience and business process outsourcing, was awarded the new « Human for Client » Relationship and Experience Label by the INRC (Institut National de la Relation Client). While the debates around Customer Relationship Management most...

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Whitepaper
The Hub #9 Content inspiration – January 2019

The new year is here so is our 9th issue of The HUB Magazine! In our first edition of 2019, we have lined up lots of refreshing and insightful reads. Learn all about uplifting your personality skills, which is not only useful in your professional life but also in your personal life. Have you...

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Whitepaper
#2 OneShot – La Personnalisation

Contenu : Un Mot : (be) yourself Un Chiffre : 254 miliards d’euros Trois Avis : la personnalisation Une Info : Frilly : la créatrice, c’est la cliente Une Démo : le packaging Un B-Case : comment un opérateur mobile améliore-t-il le ROI grâce aux...

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Whitepaper
The Hub #7 Mass Marketing on selective marketing – July 2018

Summer is here! We like to start this season with our newest issue of The HUB and have lined up many really interesting topics in our 7th edition. Dive into the marketing world and find out how brand personality helps consumers to identify and associate themselves with different labels. Learn more about target marketing and how brand advocacy opens up new markets and audiences for...

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Case Studies
Post Office Limited®

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Case Studies
Shell Energy

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Case Studies
EE – Ramping Up Seamlessly with Agile Methodology

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Case Studies
Success through Service for a Leading Office Supply Company

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Case Studies
Groupon

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Case Studies
Sky

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