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Blog
Self-care: Total Direct Energie advice to reduce costs and enrich the customer experience

How to develop your customers autonomy by optimizing their digital and human journeys? This was the theme of the event on September 10, organized by...

Blog
Strong authentication for electronic payments: what changes on September 14, 2019

From September 14, for any payment over 30€, e-commerce websites will have to use strong customer...

Blog
“Webhelp: the exceptional customer experience” by C’est à vous !

Founded in 2000 by Frédéric Jousset and Olivier Duha, Webhelp is a world leader in BPO (business...

Blog
Mobility as a Service – Europe chooses 5G over WiFi: opportunities for the user experience

After advocating it, Europe rejects WiFI technology for cars. 5G is taking the lead, with benefits...

Blog
[Automotive] Electric cars, connected and autonomous: the BATX, soon to be at the top of the UX race?

Baidu, Alibaba, Tencent and Xiaomi: the BATX, China's digital giants, are multiplying partnerships...

Blog
Nadia Medjad: What brain science brings to customer relations

After explaining the concept of trust*, Nadia Medjad, doctor and neuropedagogy expert, delivers her advice to improve customer relations through new...

Blog
A conversation – Trust, what’s happening in the brain?

With Nadia Medjad, doctor and neuropedagogy expert, we attempt to understand the inner workings of...

Blog
B-Case – How can a bank manage the KYC of a B2B marketplace… with a non-deterrent process?

This large international bank manages, through its specialist internal electronic money facility,...

News
Groupe Bruxelles Lambert enters into exclusive negotiations for the acquisition of the Webhelp group

GBL announces today it has entered into exclusive negotiations to acquire a majority stake in the...

News
Webhelp celebrates 10 years of successful engagement with Rennes’ penitentiary centre and Bouygues Telecom

Photo : Anita Boss, Project Manager at Webhelp's Vitré site, Karine Rabolion, Webhelp - Bouygues...

Case Studies
[Fashion] Fifty Jeans – Launch your brand without cashflow problems!

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News
“Self-Augmented Agent” : Allo-Media & Webhelp are revolutionizing the way call center agents communicate

After several months of collaboration, the two companies have developed an artificial intelligence...

News
Outsourcing in public services: Webhelp submits its report to the French government

Up to €25 billion in savings on public spending Olivier Duha, CEO of Webhelp, presented the Webhelp report to Gérald Darmanin, Minister of...

News
[Press Release] MSD France AND MSD Vaccines chose Webhelp to automate medical information

Webhelp, the global leader in customer experience and business process outsourcing (BPO), has been...

News
Webhelp rewarded for the 10th consecutive year For its CSR commitment With the INRC’s « human for client » label

On December 4, Webhelp, one world leader in customer experience and business process outsourcing,...

News
Webhelp’s market expansion strategies in the contact centre outsourcing market earn it accolades from Frost & Sullivan

Webhelp's keen focus on agile customer experience (CX) solutions has helped it grow across Europe...

News
Gobeyond merges with OEE consulting creating a customer experience leader

Webhelp, Europe’s BPO industry leader, accelerates differentiation with new consulting...

Whitepaper
B2B Marketplaces are blossoming

Following our publication last year of " The Spring of B2B Marketplaces ": it is time to look back...

Whitepaper
The Spring of B2B Marketplaces : Modelling the impact of B2B Marketplaces strategies

Following the presentation of The Spring of B2B Marketplaces at the Marketplace Summit by Mirakl,...

Case Studies
Post Office Limited®

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Case Studies
First Utility

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Case Studies
EE – Ramping Up Seamlessly with Agile Methodology

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Case Studies
Success through Service for a Leading Office Supply Company

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Case Studies
Groupon

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Case Studies
Sky

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