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Blog
B-Case – How a bank manages the KYC of a B2B marketplace… through a non-dissuasive process?

This major international bank manages, through its specialized internal electronic money institution, all the Financial flows of its B2C marketplace...

Blog
Three opinions – Trust, what role in your customer relationship?

Where does trust lie in your customer relationship? We asked this question to three specialists,...

Blog
Chatbot HR: a new recruitment channel for Webhelp Morocco

Inès, the Webhelp HR chatbot answers candidates' questions live, as explained by Marion Barcessat,...

Blog
[TRAVEL] The 3 trends of innovative tourism platforms

Several platforms have recently made their mark in the travel sector, during VivaTech 2019 or...

Blog
Growth – How Air Caraïbes has set a course towards trust?

An exemplary consistency. From customer relations to CSR and HR, including pricing: at Air...

Blog
Fintech, Assurtech, Regtech – 5 challenges of the customer experience

Small or large, Fintechs, Assurtechs and Regtechs have common challenges. Hence the relevance of offering them targeted support, via a dedicated...

Blog
[AUTOMOTIVE] Industry pivot to a model of service… and the client experience becomes central!

The automotive industry has undergone a profound transformation: from a proprietary model to a...

Blog
Growing startup – Your startup should not one day turn into customer service!

This is the eternal debate in growing startups: will our customer experience always have to remain...

News
Groupe Bruxelles Lambert enters into exclusive negotiations for the acquisition of the Webhelp group

GBL announces today it has entered into exclusive negotiations to acquire a majority stake in the...

News
Webhelp celebrates 10 years of successful engagement with Rennes’ penitentiary centre and Bouygues Telecom

Photo : Anita Boss, Project Manager at Webhelp's Vitré site, Karine Rabolion, Webhelp - Bouygues...

Case Studies
[Fashion] Fifty Jeans – Launch your brand without cashflow problems!

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News
“Self-Augmented Agent” : Allo-Media & Webhelp are revolutionizing the way call center agents communicate

After several months of collaboration, the two companies have developed an artificial intelligence...

News
Outsourcing in public services: Webhelp submits its report to the French government

Up to €25 billion in savings on public spending Olivier Duha, CEO of Webhelp, presented the Webhelp report to Gérald Darmanin, Minister of...

News
[Press Release] MSD France AND MSD Vaccines chose Webhelp to automate medical information

Webhelp, the global leader in customer experience and business process outsourcing (BPO), has been...

News
Webhelp rewarded for the 10th consecutive year For its CSR commitment With the INRC’s « human for client » label

On December 4, Webhelp, one world leader in customer experience and business process outsourcing,...

News
Webhelp’s market expansion strategies in the contact centre outsourcing market earn it accolades from Frost & Sullivan

Webhelp's keen focus on agile customer experience (CX) solutions has helped it grow across Europe...

News
Gobeyond merges with OEE consulting creating a customer experience leader

Webhelp, Europe’s BPO industry leader, accelerates differentiation with new consulting...

Whitepaper
B2B Marketplaces are blossoming

Following our publication last year of " The Spring of B2B Marketplaces ": it is time to look back...

Whitepaper
The Spring of B2B Marketplaces : Modelling the impact of B2B Marketplaces strategies

Following the presentation of The Spring of B2B Marketplaces at the Marketplace Summit by Mirakl,...

Case Studies
Post Office Limited®

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Case Studies
First Utility

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Case Studies
EE – Ramping Up Seamlessly with Agile Methodology

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Case Studies
Success through Service for a Leading Office Supply Company

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Case Studies
Groupon

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Case Studies
Sky

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