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Blog
[AI Project] “Self-Augmented Agent”: first breakthroughs of the partnership Allo-Media and Webhelp

https://youtu.be/AKZzT2fHtnE Enhance our advisors’ performance using AI: this is the objective of the partnership between Allo-Media and Webhelp....

Blog
3 key questions about your marketplace business model

One of the main marketplace elements you should consider is, of course, the business model and...

News
“Self-Augmented Agent” : Allo-Media & Webhelp are revolutionizing the way call center agents communicate

After several months of collaboration, the two companies have developed an artificial intelligence...

Blog
2019: marketplaces set to take the B2B market by storm

We look back at the B2B marketplace morning discussion to explain the main changes and challenges...

Blog
Machine translation and AI: technology partnerships to reduce your multilingual customer relationship costs

International brands manage multilingual relationships with their customers. With a growing number...

Blog
On-demand insurance: 65% of the French are ready !

How, in a few clicks, insure goods or people for a certain period of time? This is the principle of on-demand insurance, wich 2 out of 3 French...

Blog
Boost your sales efforts through lead scoring

When companies start implementing strategies that focus on attracting leads or customers, the...

News
Outsourcing in public services: Webhelp submits its report to the French government

Up to €25 billion in savings on public spending Olivier Duha, CEO of Webhelp, presented the...

Blog
Inside Sales – This new generation of B2B salespeople that is changing everything! at last!

The B2B sale has adopted a new model, of American origin. More efficient, it is based on Inside...

Blog
Transforming your contacts to viable leads

With the fierce competition in today’s business world, it is survival of the fittest. Small...

News
[Press Release] MSD France AND MSD Vaccines chose Webhelp to automate medical information

Webhelp, the global leader in customer experience and business process outsourcing (BPO), has been...

News
Webhelp rewarded for the 10th consecutive year For its CSR commitment With the INRC’s « human for client » label

On December 4, Webhelp, one world leader in customer experience and business process outsourcing,...

News
Webhelp’s market expansion strategies in the contact centre outsourcing market earn it accolades from Frost & Sullivan

Webhelp's keen focus on agile customer experience (CX) solutions has helped it grow across Europe in an intensely competitive market Based on...

News
Gobeyond merges with OEE consulting creating a customer experience leader

Webhelp, Europe’s BPO industry leader, accelerates differentiation with new consulting...

Whitepaper
B2B Marketplaces are blossoming

Following our publication last year of " The Spring of B2B Marketplaces ": it is time to look back...

News
Webhelp group agrees to acquire Sellbytel in transformational transaction

Acquisition strengthens Webhelp’s position in the European CRM BPO Market   Webhelp...

News
Webhelp Payment Services wins Mirakl Partner Awards

Webhelp Payment Services has been awarded « ISV Partner of the Year » at the...

Whitepaper
The Spring of B2B Marketplaces : Modelling the impact of B2B Marketplaces strategies

Following the presentation of The Spring of B2B Marketplaces at the Marketplace Summit by Mirakl,...

Case Studies
Post Office Limited®

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Case Studies
First Utility

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Case Studies
EE – Ramping Up Seamlessly with Agile Methodology

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Case Studies
Success through Service for a Leading Office Supply Company

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Case Studies
Groupon

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Case Studies
Sky

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