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Webhelp – engineering the ideal customer experience.

To learn more about BPO and customer experience management from Webhelp, contact a regional expert today. Our solutions are diverse, ranging from contact centre services and technology onboarding, to back-office and payment processing services.

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161 Rue de Courcelles
75017 Paris
France
(+33) 0144403340

News & Insights

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[Press Release] MSD France AND MSD Vaccines chose Webhelp to automate medical information

Paris, France, 18/02/19   Webhelp, the global leader in customer experience and business process outsourcing (BPO), has been selected by MSD France and MSD Vaccines, subsidiaries of the American pharmaceutical company Merck & Co, Inc. Kenilworth, NJ, USA, to design and implement a new service to support patients and healthcare professionals contacting MSD in their search for...

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How does personalization change the customer experience ?

How does your brand position itself ? Is it customer relationship standardised or personalised ? What were the guiding principles that guided you ? We asked these questions to three specialists. Here they provide us with their answers, use cases and operational advice. All these are ways to move...

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Webhelp rewarded for the 10th consecutive year For its CSR commitment With the INRC’s « human for client » label

On December 4, Webhelp, one world leader in customer experience and business process outsourcing, was awarded the new « Human for Client » Relationship and Experience Label by the INRC (Institut National de la Relation Client). While the debates around Customer Relationship Management most...

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B2B Marketplaces are blossoming

Following our publication last year of " The Spring of B2B Marketplaces ": it is time to look back and to answer these questions: has there been some movement in the market? Have B2B players evolved in their marketplace business models? Is launching a new market observatory worthwhile? The answers...

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