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Webhelp Announces Acquisition of CONTACT2VALUE

FALKIRK, July 6, 2016 – Webhelp, has today announced the acquisition of top Dutch customer experience firm Contact2Value. Contact2Value is a specialist operator in inbound retention and outbound services and will enhance and expand Webhelp’s capabilities in these areas in the Dutch market. This acquisition is part of the Group’s strategy to actively pursue expansion […]

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Artificial Intelligence: a new era of transformation for customer relations

ARTIFICIAL INTELLIGENCE: A LEVER TO INCREASE HUMAN CAPITAL [PROSPECTIVE OUTLOOK] (Catherine Fauchoux – Global Innovation Research Manager)   As European market leader in customer experience, we are conscious that Artificial Intelligence is going to transform our sector in a lasting way. Moreover, our current use of Artificial Intelligence strengthens our conviction that this technology will help […]

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