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Our Story

The Webhelp proposition sounds complex – push past the limits of customer experience and business process optimisation through intelligent use of data, transformational outsourcing models, and ongoing growth. In reality, however, our story is very simple: we aim to be the best at engineering the customer experience. As a company, Webhelp has been working towards that goal ever since it was founded in 2000.

Find out more about us

Explore our timeline below to learn how we achieved success, and how we continue to grow and evolve both as a company and as a large and passionate group of customer experience engineers.

BUSINESS PROCESS AND CUSTOMER EXPERIENCE OUTSOURCING

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[AI Project] “Self-Augmented Agent”: first breakthroughs of the partnership Allo-Media and Webhelp

https://youtu.be/AKZzT2fHtnE Enhance our advisors’ performance using AI: this is the objective of the partnership between Allo-Media and Webhelp. In this first progress report, we discover the partnership’s challenges and initial successes as told by Mathieu Jougla, director of business development of the Technology Enablement team at Webhelp. A customer and an advisor talk on the phone:...

News
“Self-Augmented Agent” : Allo-Media & Webhelp are revolutionizing the way call center agents communicate

After several months of collaboration, the two companies have developed an artificial intelligence capable of drastically facilitating conversations between customers and advisors, thereby bringing more value to these conversations. Allo-Media is the solution creator while Webhelp provides its...

News
Outsourcing in public services: Webhelp submits its report to the French government

Up to €25 billion in savings on public spending Olivier Duha, CEO of Webhelp, presented the Webhelp report to Gérald Darmanin, Minister of Action and Public Accounts, on Wednesday to propose a strategy for outsourcing in public services to the Government. This report, produced in...

Whitepaper
B2B Marketplaces are blossoming

Following our publication last year of " The Spring of B2B Marketplaces ": it is time to look back and to answer these questions: has there been some movement in the market? Have B2B players evolved in their marketplace business models? Is launching a new market observatory worthwhile? The answers...

Case Studies
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