Close

Choose a country

United KingdomEnglish
South AfricaEnglish
IndiaEnglish
InternationalEnglish

Webhelp Names IADVIZE As The Overall Customer Experience Challenge Winner At VIVA TECHNOLOGY 2016

News
7th July 2016

PARIS, July 7, 2016 – Webhelp has announced the winners of the six customer experience challenges set by the outsourcer, as well as the overall customer experience challenge winner, at the inaugural Viva Technology summit in Paris last week.

Webhelp set six challenges it believes will shape the future of the customer experience industry. Companies were invited to submit their responses to these challenges, with 50 pioneering startups from USA, Canada, France, Spain, Netherlands, Iceland, Denmark and the UK, being invited to join Webhelp at their customer experience lab at Viva Technology.

A panel of experts, including venture capitalists, Webhelp’s clients and senior Webhelp management, listened to these 50 companies pitch their ideas live at the summit. A winner in each of the six challenges was selected with one of those being named the overall customer experience challenge winner.

The six winners were:

* Alcmeon – Social selling – How to generate sales through social media?

* Aircall – Seamless omni-channel customer experiences – How to support seamless customer experiences?

* Serious Factory – Augmented and virtual realities in customer experience – How to enrich customer experience and create value?

* Ibbu by IAdvize – Uberisation – Is customer service next? – How to help traditional models to reduce costs and improve experiences?

* Recast.ai – March of bots – Is this the future of customer service?

* Diduenjoy? – Big data + customer experience – Big customer experience?

Ibbu by IAdvize scooped the overall award. Based in Nantes, France, IAdvize is as a conversational commerce platform established in 2010. The company now provides real-time customer engagement in 40 different countries.

Olivier Duha, Webhelp co-founder and president, said:

“At Webhelp we are constantly seeking the best people and the most innovative ideas to ensure we can continue to offer our clients the solutions to the customer experience challenges of tomorrow. The wealth of talent and innovation on display in our customer experience lab, thanks to these pioneering startups, was incredible and hugely exciting. Webhelp is delighted to be able to facilitate the bringing together of these new ideas with our clients and potential investors and we are grateful to Viva Technology for providing such a wonderful environment for us to host this in.”

ENDS

Press information:

For more information please contact

Heather Astbury, head of PR at Webhelp, on +44(0)7825 593242 heather.astbury@uk.webhelp.com


Article by: Robert Gillespie

News & Insights

Solution Designer
Service Provider
Technology Enabler
News
Webhelp “Think Human”

Webhelp rings in its next phase of strategic development with new brand Paris-headquartered Webhelp, the European leader in customer experience and business solutions, today revealed its revamped brand platform, supported by an updated visual identity. The group’s new brand reunites the strengths of its collaborators in 36 countries today and plays a key role in its ambitions to grow to a...

Read 212CAAF2-CC0E-4D90-9134-028C45BDF837 Created with sketchtool.
News
Groupe Bruxelles Lambert enters into exclusive negotiations for the acquisition of the Webhelp group

GBL announces today it has entered into exclusive negotiations to acquire a majority stake in the Webhelp group, together with its co-founding shareholders, Olivier Duha and Frédéric Jousset, who would retain their role as founding executive directors, and its management team. Founded in 2000,...

Read 212CAAF2-CC0E-4D90-9134-028C45BDF837 Created with sketchtool.
Blog
Safeguarding client loyalty and retention

  Everybody likes to be valued and appreciated and the success a company celebrates is also directly linked to its clients. In a B2B business model, clients are after all the reason we are in business. And when they feel valued, they not only become loyal but also use their experience to...

Read 212CAAF2-CC0E-4D90-9134-028C45BDF837 Created with sketchtool.
Case Studies
[Fashion] Fifty Jeans – Launch your brand without cashflow problems!

...

Read 212CAAF2-CC0E-4D90-9134-028C45BDF837 Created with sketchtool.
Whitepaper
B2B Marketplaces are blossoming

Following our publication last year of " The Spring of B2B Marketplaces ": it is time to look back and to answer these questions: has there been some movement in the market? Have B2B players evolved in their marketplace business models? Is launching a new market observatory worthwhile? The answers...

Read 212CAAF2-CC0E-4D90-9134-028C45BDF837 Created with sketchtool.
×

Webhelp Cookies Preference Centre

Strictly Necessary Cookies
The website requires the use of cookies for essential functional requirements and these are outlined in the cookies policy.

Enhanced Functional Cookies
Some features of this website use services provided by third parties websites. These features use cookies to implement their services on this website and may collect data about your visit to help them optimize their functionality. The Webhelp cookies policy outlines the cookies used by these services.

We have links to social networking such as Twitter, Facebook and LinkedIn.
These websites are third party sites. We do not place cookies on their behalf, and do not have control over the way they collect or use your data.
We encourage you to read more about their policies:
Twitter
LinkedIn
Facebook