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Complaints

In line with Governing Bodies and Accreditations Webhelp complies with FCA guidelines and the Financial Ombudsmen Rules to ensure all clients have a detailed process to log a complaint and receive timely and concise feedback.

To view our Webhelp Process for Complaint Management, please download this PDF (document opens in new window). If you want to log a complaint, please use the form below.



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Webhelp Nordic nominated for best contact center

Alma Consumer customer service delivered by Webhelp Nordic Nominated best contact center in 2018 HELSINKI, FINLAND: Since 1999 the best contact center teams in Finland have been competing yearly for the title of “the Contact Center of the Year”. The competition is won by a customer service center that shows excellent results and long-term and goal-oriented development to provide an excellent...

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Tips to optimise your business’ cash flow

Lack of cash: all fashion brands are short of cash at some time or another. This was the reason for organising a workshop entitled: "Cash is king - How to optimise cash flow at each stage of your development". It was suggested by the Fédération Française du Prêt à Porter Féminin (French...

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B2B Marketplaces are blossoming

Following our publication last year of " The Spring of B2B Marketplaces ": it is time to look back and to answer these questions: has there been some movement in the market? Have B2B players evolved in their marketplace business models? Is launching a new market observatory worthwhile? The answers...

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Webhelp group agrees to acquire Sellbytel in transformational transaction

Acquisition strengthens Webhelp’s position in the European CRM BPO Market   Webhelp Group, a leading global BPO and customer experience company, today announced that it has entered into an agreement to acquire 100% of Sellbytel Group. Sellbytel is a wholly-owned subsidiary of Omnicom...

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