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Helpdesk

From individual user support to complex IT management solutions, we are your competent partner who offers flexible solutions that perfectly meet the needs of your company size and your growth structure plans. Long-term partnerships with companies from both medium-sized businesses and global leading brands are proof for our success – we optimize your performance

And as a global leading outsourcing specialist for IT-Helpdesk solutions, we support our clients with 1st level support, 2nd level support as well as technical field service support.

We provide individual IT-Helpdesk offers to match your current external IT service and would like to be considered at your next call for RFI / RFP processes.

Our offer to our clients:

  • Specialized IT solutions, perfectly customized to their needs
  • IT-Helpdesk support for small sized companies as well as an entire external helpdesk solution
  • A highly qualified team of experts provide support wherever you need it – in more than 45 languages 

Our service: custom-made solutions to match your company’s need

“We amaze your customers with outstanding experiences. Our integrity, efficiency and profound market knowledge are your success!”

Would you like to also benefit from our expertise as a helpdesk solution provider? Get in touch:

Markus Sixt
Global IT-Helpdesk Solution Leader
Tel : +49 (0) 911 9339 3512 
E-mail : markus.sixt@webhelp.com

News & Insights

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  Meet our Game Changers : Jay Fell Global Account Manager, UK. "Everything is possible if you have the drive, determination and resilience!"   Parallel to his studies in Applied Psychology at the John Moores University in Liverpool, Jay was employed as a Customer Service Advisor at 02, a leading telecommunications company in UK. During his time there, his agility and proactivity led...

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Webhelp Dunoon employee joins frontline battle against COVID-19

Rachel Gillespie, a customer service advisor at Webhelp Dunoon, has graduated from her nursing training thirteen weeks early in order to join the fight against COVID-19 at Glasgow Royal Infirmary.   Rachel is a highly valued employee at Webhelp, where she supports vulnerable...

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Webhelp employees smash fundraising goal despite lockdown

Altruistic employees from Webhelp’s Glasgow Hope Street and Dunoon sites have raised a staggering £1,300 for UK charities Comic Relief and Children in Need. Despite the national lockdown and the move to homeworking, the teams found a number of ways to bring people together and raise...

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#4 OneShot – Culture

Table of Content: A Word : Location A Figure: 32% stock market valuation for companies with a strong customer culture Three Opinions: Culture, what impact does it have on your performance? A piece of information: At Renault, design has become THE cultural priority. A Demo : Cultural...

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[Fashion] Fifty Jeans – Launch your brand without cashflow problems!

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