Close

Choose a country

United KingdomEnglish
South AfricaEnglish
IndiaEnglish
InternationalEnglish

Artificial intelligence

Artificial intelligence is more and more involved in the daily lives of consumers and businesses: recommendation modules on e-commerce sites, voice assistants…

With continuous advances in algorithms, processors, and cloud development, artificial intelligence technologies, such as NLP (Natural Language Processing), are growing faster and are now available to businesses. Artificial intelligence is therefore a powerful lever for transforming customer experience.

Although the potential and the expectations for customer experience AI is high, we at Webhelp have a strong conviction: these technologies, however powerful they may be, they will always be at service of human beings, allowing us to focus on high value-added interactions. Therefore, we combine the use of advanced technologies with our strong business insights, to ensure the relevant use of AI at the service of customer experience.

 

 

Webhelp develops and implements innovative solutions for automating your customer interactions, allowing you to offer hybrid journeys to your customers:

  • End the IVR era of choice with dynamic voice IVR, providing voice recognition and routing technologies specific to each client, depending on the context, time and situation of the call.
  • Automate your low value-added interactions on your contact channels with our chatbots and voicebots
  • Optimize your multilingual staffing with our translation machine solutions allowing your customers to interact with your brand on any written channel regardless of their native language

We also regularly deploy AI projects for our own purposes, improving the quality and efficiency of our internal processes.

Contact the Webhelp

Artificial intelligence Team

Contact us
Contact

Paris

161 Rue de Courcelles
75017 Paris
France
+33 (0)1 44 40 33 40

News & Insights

Service Provider
Solution Designer
Technology Enabler
News
Webhelp Spain plants 1,000 trees and creates a new forest

This initiative is part of an awareness campaign to reduce the use of plastic Webhelp Spain is promoting and encouraging the reduce of plastic in its offices. And with the savings, they have made a donation to Bosquia to plant 1,000 trees and create the Webhelp Woods. Helena Guardans i Cambó, President of Webhelp Spain, together with 30 employees of the company and with the support of...

Read 212CAAF2-CC0E-4D90-9134-028C45BDF837 Created with sketchtool.
Blog
Digital assistants: more than just a home bot

Artificial intelligence and machine learning opened the doors to a new innovation that promises to make everyday life, whether at home or at work more convenient: digital assistants. Voice activated devices quickly became the new must-have piece of intelligent furnishing in many households. Digital...

Read 212CAAF2-CC0E-4D90-9134-028C45BDF837 Created with sketchtool.
News
Webhelp acquires PitechPlus – a leading software solutions expert

The Webhelp Group announces the acquisition of PitechPlus, a Romanian company that designs, develops and deploys custom - made software solutions, particularly in the areas of sales digitalization and process automation. PitechPlus already supports major European companies in their digital strategy...

Read 212CAAF2-CC0E-4D90-9134-028C45BDF837 Created with sketchtool.
Case Studies
[Fashion] Fifty Jeans – Launch your brand without cashflow problems!

...

Read 212CAAF2-CC0E-4D90-9134-028C45BDF837 Created with sketchtool.
Whitepaper
B2B Marketplaces are blossoming

Following our publication last year of " The Spring of B2B Marketplaces ": it is time to look back and to answer these questions: has there been some movement in the market? Have B2B players evolved in their marketplace business models? Is launching a new market observatory worthwhile? The answers...

Read 212CAAF2-CC0E-4D90-9134-028C45BDF837 Created with sketchtool.
Load more
×

Webhelp Cookies Preference Centre

Strictly Necessary Cookies
The website requires the use of cookies for essential functional requirements and these are outlined in the cookies policy.

Enhanced Functional Cookies
Some features of this website use services provided by third parties websites. These features use cookies to implement their services on this website and may collect data about your visit to help them optimize their functionality. The Webhelp cookies policy outlines the cookies used by these services.

We have links to social networking such as Twitter, Facebook and LinkedIn.
These websites are third party sites. We do not place cookies on their behalf, and do not have control over the way they collect or use your data.
We encourage you to read more about their policies:
Twitter
LinkedIn
Facebook