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Technology enhancement is a fundamental pillar of Webhelp’s activities, and our role doesn’t begin and end with the provision of software packages. We help our clients to overcome difficult systems by providing best practice guidance, technical support and integration.

From multilingual technical and customer support, software, service supply chain optimization to start-up support, our solutions cover a broad spectrum. Step by step troubleshooting, meeting customers’ expectations, reducing overall costs, maximizing the returns on assets to increasing productivity – our highly skilled and experienced team have got you covered.

Our global talent pool

Our large, enthusiastic team is made up of advisors who are all bi- or trilingual to a native or near-native level. One of our primary strengths is supporting businesses with smaller groups of customers that are spread across multiple locations and countries, in addition to those with wider customer bases. Having advisors who can switch between multiple languages allows us to offer highly efficient and cost-effective support.

With an average tenure of over four years, our advisors are highly trained, skilled technical support professionals with in-depth knowledge of every product. The vast majority of the time, our people can help your customers right away.

In addition to reducing escalation, we take a proactive approach to improving the products we represent. We analyze the data from every communication with customers to identify common issues, and forward the improvement suggestions and self-help solutions back to our clients. Services can include product testing, small-scale fulfilment and the creation of client-specific solutions to effectively combat customer support challenges.

Contact us today to learn more about our outstanding competence in technical support.

 

Thomas Blankvoort
COO Netherlands
Tel: +31622997645
E:-Mail: thomas.blankvoort@webhelp.com

News & Insights

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Blog
Meet our Advisors – Jennifer from Germany (ep.2)

An emotional elderly customer called our Helpdesk/ Customer Support. The recent passing of his wife and the lack of visitors due to the lockdown had him feeling very lonely. So, he tried to scan and print his old slides to create a photo album of all his happy memories to feel a little closer to his family. He had technical troubles and called up rather upset. First, I comforted him and...

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News
Press Release: Jean-Baptiste Decaix appointed Chief Client Officer of the Webhelp Group, member of the Executive Committee.

Paris, June 22th 2020. With the appointment of Jean-Baptiste Decaix as Group Chief Client Officer, Webhelp reinforces its international senior management and reaffirms its ambition to become a top 3 worldwide leader. A graduate of CentraleSupélec and an executive MBA from ESSEC-Mannheim,...

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News
Jean-Baptiste Decaix appointed Chief Client Officer of the Webhelp Group, member of the Executive Committee.

Paris, June 22th 2020. With the appointment of Jean-Baptiste Decaix as Group Chief Client Officer, Webhelp reinforces its international senior management and reaffirms its ambition to become a top 3 worldwide leader. A graduate of CentraleSupélec and an executive MBA from ESSEC-Mannheim,...

Read 212CAAF2-CC0E-4D90-9134-028C45BDF837 Created with sketchtool.
Whitepaper
The Summer of B2B Marketplaces

Following our last two studies “2017 - The spring of B2B Marketplaces” and “2018 - B2B marketplaces are blossoming”, we once again joined forces with the strategy consulting firm Roland Berger and with Mirakl to take stock of this new year of development for B2B marketplaces. This...

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Case Studies
[Fashion] Fifty Jeans – Launch your brand without cashflow problems!

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