- Customer Experience and Contact Centre Services
- Webhelp Payment Services
- Webhelp Enterprise
In an interview for the ‘Fédération Française du Prêt à Porter Féminin’, Dominique Chatelin, CEO of Webhelp Payment Services said, “Fashion agents, reps, distributors and showrooms remain indispensable intermediaries. They’re very important partners for brands and for us. It’s essential for brands to attract and convince good fashion agents since, in the case of the best fashion agents, they are the ones who choose the brands they represent. A fashion agent’s quality and reliability are fundamental. Fashion agents, reps and distributors possess a thorough understanding of the market. That’s key, since selling remains a local act.” But who are these fashion agents, where do they fit in the industry today, and what is the best way to communicate with them?
Where do fashion agents fit in the industry today?
Twenty years ago, fashion agents, reps, distributors and showrooms played a crucial role in the development of any brand for export because they were much more familiar with the market and clients than the brands. Regardless of these brands’ local reputation, they needed the support of their local sales partners to make the connection with clients.
However, the situation of fashion agents has changed considerably since then. About 10 years ago, brands started thinking they could get by without local sales partners and save the cost of their commission (around 10 to 15%) by directly managing their development and relationship with clients abroad. However, this transformation significantly increased their fixed costs, thereby reducing their margins. With uncomfortably high fixed costs and the problems they were experiencing with sales, it was not long before the brands began working with fashion agents again.
Today, fashion agents represent and sell brands while providing additional, locally based services. They foster the retailer-brand relationship by dealing with the concerns on both sides and coming up with mutually acceptable solutions. But they are also constantly on the alert, mindful of avoiding the mistakes of the past.
These days, the biggest challenge to any fashion agent’s long-term future is understanding how online promotion works. If this channel makes it possible to by-pass the agent, the question is whether we still need agents at all. With online sales to stores, brands could theoretically do without an fashion agent, but with online sales to customers it is also theoretically possible to do without retailers.
Is the digitalisation of the sector set to do away with some of the players in the fashion industry?
Fashion agents, reps, and distributors are the ones who know the market and different players best. It would therefore be more logical to work with them to develop online stores and tap in to this channel (which these days is pretty much essential) rather than cutting them out of the loop for economic reasons.
Doing away with the players who have enabled a market to grow and who still play an important role in it is sure to cause collateral damage. Without their local sales partners, brands are in danger of losing their grip on the market reality and their know-how and of being influenced by their internal logic rather than focusing on the market.
If you do without your most useful partners at a time when you are growing and dominating the market, once your business stabilises you are in danger of running into problems that may even bring about a decline.
Today, the brands that are doing well are the ones who have understood that the benefits should be shared out among all the contributing partners. Even a well-known brand cannot do without the local players on the market.
Local sales partners add value! how to optimise it and bring across that message more effectively
Today, agents, reps, distributors and showrooms remain essential players in the fashion market. Their role has changed in the last 20 years but their knowledge of the market and local clients remains vital when it comes to optimising international sales. These days, logic dictates that you should continue to work with these partners who have a thorough understanding of the market to enable you to remain completely in touch with end-customer demand.
If you have enjoyed this article, feel free to share it!
If you want to know more about our expertise in the fashion industry, click here.
Strictly Necessary Cookies
Enhanced Functional Cookies