At Webhelp, our commitment to transformation and performance improvement through effective customer management means we place business outcomes above operational metrics, going far beyond traditional contact centre services. Engineering the optimum customer experience is meticulous and scientific, and the outcomes are pre-defined.
In addition to handling numerous sales campaigns for our clients, we also specialise in maximising sales potential from our service calls.
Every customer interaction is part of a journey that may cross several channels before reaching a conclusion. For that reason, we’ve developed our customer management skills across all channels – digital and social as well as voice.
By contacting customers after every interaction, we obtain a true measure of how advocacy is being built or destroyed. Our use of data and analytics allows us to offer a truly personalised service, improving customer loyalty and satisfaction.
By focusing on customer journeys and personalisation, we transform difficult conversations into delightful ones. Webhelp turned one client’s Collections team into their highest-rated department for customer advocacy.
Companies that don’t communicate over social media are losing out on a prime opportunity to engage with their customers. We consider that opportunity too good to miss, and train our people to make the most of social platforms.
Adapting to new ways of communicating with customers is crucial if you want to succeed and drive customer satisfaction. As part of our role as a technology enabler, we stay at the forefront of digital development.
Our ability to design and perfect customer journeys is fuelled by our use of analytics. We’ve created a team of expert analysts who transform that data into actionable insight.
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