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Growth Continues with Launch of Webhelp Nordic

Acquisition of Top Nordic Customer Experience Firm GoExcellent Completed Leading global customer experience company, Webhelp, has confirmed the acquisition of top Nordic customer relationship management firm, GoExcellent, announced in June, has been completed. The company will now be rebranded as Webhelp Nordic. Webhelp Nordic brings an additional nine centres and 1,700 people across Sweden, Finland, […]

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Webhelp selected by Unilever to deliver European customer contact services

Global customer experience and business process outsourcer, Webhelp, has been selected by international consumer goods giant Unilever, to deliver customer contact services across Europe.

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Webhelp Netherlands announces the acquisition of Telecats

Webhelp Netherlands, a leading player in the transformation of customer experiences, is pleased to announce the acquisition of Telecats, a company specialised in the deployment of voice and speech technology. Customer experiences and business processes are changing rapidly due to the increasing use of technology. This acquisition confirms Webhelp’s growing reputation as a technology enabler […]

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Multilingual Hubs – When Two Heads Are Not Better Than One

The phrase ‘two heads are better than one’ is commonly accepted in the context of collaborative working and idea sharing, but when it comes to maintaining service consistency and reducing costs in a multilingual contact centre environment, the fewer heads the better. And Netflix’s recent announcement that it would be creating 400 multilingual roles in […]

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Webhelp Expands Into the Healthcare Sector with Acquisition of Direct Medica

Direct Medica is the leading French healthcare customer relationship management firm 14th acquisition for Webhelp in four years Leading global customer experience and business process outsourcing expert, Webhelp, has acquired a majority stake in leading French healthcare sector customer relationship management firm, Direct Medica. Webhelp has signed an exclusive agreement for the acquisition of Direct […]

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