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Helpdesk

From individual user support to complex IT management solutions, we are your competent partner who offers flexible solutions that perfectly meet the needs of your company size and your growth structure plans. Long-term partnerships with companies from both medium-sized businesses and global leading brands are proof for our success – we optimize your performance

And as a global leading outsourcing specialist for IT-Helpdesk solutions, we support our clients with 1st level support, 2nd level support as well as technical field service support.

We provide individual IT-Helpdesk offers to match your current external IT service and would like to be considered at your next call for RFI / RFP processes.

Our offer to our clients:

  • Specialized IT solutions, perfectly customized to their needs
  • IT-Helpdesk support for small sized companies as well as an entire external helpdesk solution
  • A highly qualified team of experts provide support wherever you need it – in more than 45 languages 

Our service: custom-made solutions to match your company’s need

“We amaze your customers with outstanding experiences. Our integrity, efficiency and profound market knowledge are your success!”

Would you like to also benefit from our expertise as a helpdesk solution provider? Get in touch:

Markus Sixt
Global IT-Helpdesk Solution Leader
Tel : +49 (0) 911 9339 3512 
E-mail : markus.sixt@webhelp.com

News & Insights

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Blog
Meet our Advisors – Jennifer from Germany (ep.2)

An emotional elderly customer called our Helpdesk/ Customer Support. The recent passing of his wife and the lack of visitors due to the lockdown had him feeling very lonely. So, he tried to scan and print his old slides to create a photo album of all his happy memories to feel a little closer to his family. He had technical troubles and called up rather upset. First, I comforted him and...

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News
Press Release: Jean-Baptiste Decaix appointed Chief Client Officer of the Webhelp Group, member of the Executive Committee.

Paris, June 22th 2020. With the appointment of Jean-Baptiste Decaix as Group Chief Client Officer, Webhelp reinforces its international senior management and reaffirms its ambition to become a top 3 worldwide leader. A graduate of CentraleSupélec and an executive MBA from ESSEC-Mannheim,...

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News
Jean-Baptiste Decaix appointed Chief Client Officer of the Webhelp Group, member of the Executive Committee.

Paris, June 22th 2020. With the appointment of Jean-Baptiste Decaix as Group Chief Client Officer, Webhelp reinforces its international senior management and reaffirms its ambition to become a top 3 worldwide leader. A graduate of CentraleSupélec and an executive MBA from ESSEC-Mannheim,...

Read 212CAAF2-CC0E-4D90-9134-028C45BDF837 Created with sketchtool.
Whitepaper
The Summer of B2B Marketplaces

Following our last two studies “2017 - The spring of B2B Marketplaces” and “2018 - B2B marketplaces are blossoming”, we once again joined forces with the strategy consulting firm Roland Berger and with Mirakl to take stock of this new year of development for B2B marketplaces. This...

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Case Studies
[Fashion] Fifty Jeans – Launch your brand without cashflow problems!

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