Close

Choose a country

United KingdomEnglish
South AfricaEnglish
IndiaEnglish
InternationalEnglish

Thorsten Havemann

Thorsten Havemann

Director Customer Solutions

Thorsten Havemann joined Webhelp in July 2016. He is responsible for Business Development in Germany, Austria and Switzerland.

He brings with him extensive experience in strategy, operationalisation and implementation of Customer Service and Experience Management for customer and service provider organisations. He is particularly qualified to design customer-oriented, value-based and digital business models. He started his professional career in 2005 as a freelance management consultant. In this position, he worked for various medium-sized companies, but also for large corporations such as Volkswagen and Telefónica. In 2011, he began working freelance for ClientSolutions GmbH, a consulting company specialising in strategic and operative Customer Service Management. There he developed and oversaw the implementation of multichannel service strategies for a number of clients. After nearly ten years as a management consultant, Thorsten Havemann joined Home Shopping Europe GmbH in 2014. At this omni-channel mail-order company, he successfully managed the Service Excellence division, a number of strategic service projects and the establishing of Customer Service subsidiaries in Russia and Italy.

Thorsten Havemann holds a Master’s degree in International Business Studies from the University of Paderborn. He completed semesters abroad in Canada and Spain.

News & Insights

Recommended for you
Solution Designer
Service Provider
Technology Enabler
×

Webhelp Cookies Preference Centre

Strictly Necessary Cookies
The website requires the use of cookies for essential functional requirements and these are outlined in the cookies policy.

Enhanced Functional Cookies
Some features of this website use services provided by third parties websites. These features use cookies to implement their services on this website and may collect data about your visit to help them optimize their functionality. The Webhelp cookies policy outlines the cookies used by these services.

We have links to social networking such as Twitter, Facebook and LinkedIn.
These websites are third party sites. We do not place cookies on their behalf, and do not have control over the way they collect or use your data.
We encourage you to read more about their policies:
Twitter
LinkedIn
Facebook