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Steffen Ziegner

Steffen Ziegner

Chief Technology Officer

During his career path, Steffen has gained a lot of experience in the management field and the IT sector. After studying computer science, he began his career at a global leading IT-service provider as a Program Manager. From 2010 onwards, he was in charge of the IT- expansion for various big clients and developed his expertise in the outsourcing sector. In 2013 he entered into a management position and was in charge of the supply of shared services branch. 

With deep IT knowledge and great leading abilities, he joined the SELLBYTEL Group as Head of IT in 2017. Ever since, he has been dedicated to shaping SELLBYTEL’S future by constantly pushing innovation and integrating state-of-the-art IT-solutions that always ensure efficiency, security and secure continuous growth. 

News & Insights

Webhelp Payment Services
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Technology Enabler
Blog
Meet our Advisors – Cédric from Madagascar (ep.4)

​During the COVID-19 situation, a client was looking for a direct flight to Africa, desperate to leave before the borders closed. Unfortunately, her flight got cancelled three times in a row. So I had to search a lot of internal flights to help her. Finally, after an extensive search I found a flight that was not cancelled. When I was able to tell her the good news, she was over the moon...

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News
78% of directors believe customers are paying more attention to responsible business practices since pandemic

New research from Gobeyond Partners, the consulting firm focused on customer journey transformation, and Webhelp, Europe’s leading provider of outsourced customer engagement services, has today revealed that responsibility, transparency and trust are now perceived to be more important than they...

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Whitepaper
Whitepaper: Reimagining service for the new world

A framework for tomorrow’s successful customer-focused operating models As the urgency for change and transformation intensifies in the post COVID landscape, some pivotal questions will be raised: How different will service look and feel in the future? How will businesses and their operations...

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News
Press Release: Jean-Baptiste Decaix appointed Chief Client Officer of the Webhelp Group, member of the Executive Committee.

Paris, June 22th 2020. With the appointment of Jean-Baptiste Decaix as Group Chief Client Officer, Webhelp reinforces its international senior management and reaffirms its ambition to become a top 3 worldwide leader. A graduate of CentraleSupélec and an executive MBA from ESSEC-Mannheim,...

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Case Studies
Flexible customer service in fashion

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