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Steffen Ziegner

Steffen Ziegner

Chief Technology Officer

During his career path, Steffen has gained a lot of experience in the management field and the IT sector. After studying computer science, he began his career at a global leading IT-service provider as a Program Manager. From 2010 onwards, he was in charge of the IT- expansion for various big clients and developed his expertise in the outsourcing sector. In 2013 he entered into a management position and was in charge of the supply of shared services branch. 

With deep IT knowledge and great leading abilities, he joined the SELLBYTEL Group as Head of IT in 2017. Ever since, he has been dedicated to shaping SELLBYTEL’S future by constantly pushing innovation and integrating state-of-the-art IT-solutions that always ensure efficiency, security and secure continuous growth. 

News & Insights

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Blog
How emotion can take customer satisfaction to the next level

Author: Helen Murray, Webhelp Chief Customer Solutions Officer As we prepare to release our new Whitepaper on the importance of humanising business and creating positive emotional connections, Helen Murray, Webhelp Chief Customer Solutions Officer, looks at the current research and why keeping your customers ‘Very Satisfied’ is still not good enough! In this digitised consumer world,...

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News
Three silver awards for Webhelp at a night with the stars in London

The European Contact Centre and Customer Service Awards were held last night at Evolution London in Battersea Park. The event was a glittering affair with over 130 tables filled to the brim with the brightest and best in the industry. The stars were out in force too, with distinguished...

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News
Dave Pattman to host CCA webinar on how AI is changing the CX game

Dave Pattman, Managing Director of CX Services at Gobeyond Partners, part of the Webhelp Group, is to present an exclusive webinar for CCA, the independent professional body for customer service experience. Digital products like driverless cars, chatbots, smart speakers, drones and...

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Whitepaper
The Hub #11 Generation Z – September 2019

Our 11th edition of The HUB is here! In this edition, we give you insights about the new generation – Gen Z who are not only game changers but also a force to reckon with. And is data collection a friend or foe? Under this question lays the bedrock of our relationship with data collection which...

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Case Studies
[Fashion] Fifty Jeans – Launch your brand without cashflow problems!

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