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Stefan Zoerner

Stefan Zoerner

Chief Operating Officer

Stefan Zoerner took over the role of Chief Operating Officer responsible for Webhelp’s existing customer business at the start of 2017. His focus lies on helping companies across different sectors improve their customer experience, and ultimately sales, through digitisation.

Stefan has many years of national and international experience in operational and strategic customer management and versatile consulting know-how in the financial and telecommunication sector.

Since 2011, he has held various senior positions for Deutsche Telekom AG. Most recently, he was Director for Business and Residential Customer Services responsible for fixed and mobile communications at Hrvatski Telekom d.d., Zagreb. Prior to this, he worked for three years as Vice President Process and System Design Business Customers, Sales and Service Excellence at Telekom Deutschland in Bonn.

Stefan began his professional career in 2004 as a consultant in Strategy & Financial Services at Accenture. He previously completed his MBA and MBM studies at WWU Münster.

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Leading business process outsourcer (BPO), Webhelp, has announced a new partnership with Plan Bee Ltd, with the installation of its first ever bee colony at its customer experience centre in Sheffield. The importance of honey bees to food production has come into sharper focus recently, with greater recognition of the vital role that bees play in either pollinating the many vegetables and...

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    Webhelp UK, one of the country’s leading customer experience and business process outsourcers (BPO), has proudly announced its sponsorship of ultra-athlete and cystic fibrosis warrior Josh Llewellyn-Jones. It will support him through a series of remarkable fitness...

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Tips to optimise your business’ cash flow

Lack of cash: all fashion brands are short of cash at some time or another. This was the reason for organising a workshop entitled: "Cash is king - How to optimise cash flow at each stage of your development". It was suggested by the Fédération Française du Prêt à Porter Féminin (French...

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Following our publication last year of " The Spring of B2B Marketplaces ": it is time to look back and to answer these questions: has there been some movement in the market? Have B2B players evolved in their marketplace business models? Is launching a new market observatory worthwhile? The answers...

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