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Stefan Zoerner

Stefan Zoerner

Chief Operating Officer

Stefan Zoerner took over the role of Chief Operating Officer responsible for Webhelp’s existing customer business at the start of 2017. His focus lies on helping companies across different sectors improve their customer experience, and ultimately sales, through digitisation.

Stefan has many years of national and international experience in operational and strategic customer management and versatile consulting know-how in the financial and telecommunication sector.

Since 2011, he has held various senior positions for Deutsche Telekom AG. Most recently, he was Director for Business and Residential Customer Services responsible for fixed and mobile communications at Hrvatski Telekom d.d., Zagreb. Prior to this, he worked for three years as Vice President Process and System Design Business Customers, Sales and Service Excellence at Telekom Deutschland in Bonn.

Stefan began his professional career in 2004 as a consultant in Strategy & Financial Services at Accenture. He previously completed his MBA and MBM studies at WWU Münster.

News & Insights

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Blog
How emotion can take customer satisfaction to the next level

Author: Helen Murray, Webhelp Chief Customer Solutions Officer As we prepare to release our new Whitepaper on the importance of humanising business and creating positive emotional connections, Helen Murray, Webhelp Chief Customer Solutions Officer, looks at the current research and why keeping your customers ‘Very Satisfied’ is still not good enough! In this digitised consumer world,...

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News
Three silver awards for Webhelp at a night with the stars in London

The European Contact Centre and Customer Service Awards were held last night at Evolution London in Battersea Park. The event was a glittering affair with over 130 tables filled to the brim with the brightest and best in the industry. The stars were out in force too, with distinguished...

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News
Dave Pattman to host CCA webinar on how AI is changing the CX game

Dave Pattman, Managing Director of CX Services at Gobeyond Partners, part of the Webhelp Group, is to present an exclusive webinar for CCA, the independent professional body for customer service experience. Digital products like driverless cars, chatbots, smart speakers, drones and...

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Whitepaper
The Hub #11 Generation Z – September 2019

Our 11th edition of The HUB is here! In this edition, we give you insights about the new generation – Gen Z who are not only game changers but also a force to reckon with. And is data collection a friend or foe? Under this question lays the bedrock of our relationship with data collection which...

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Case Studies
[Fashion] Fifty Jeans – Launch your brand without cashflow problems!

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