Webchat, webcall back, social networks, IoT, collaborative platforms, webRTC … the number of possible channels for interaction between customers and brands is growing, and it’s not always easy to master the specificities of each of these channels, to measure their true contribution to the various stages of the customer journey.
Through the Technology Enablement offer, Webhelp supports companies that need to identify the best practices to deploy while preparing for widespread adoption. Webhelp Technology Enablement relies on an open ecosystem of innovative partners and a test and learn approach that helps businesses build what will become tomorrow’s differentiating customer experience today.
From a specific business problem, or a new technological issue that you wish to address, our Technology Enablement team is able to advise you in setting up the most appropriate channels and technologies to meet your needs:
Our monitoring method allows us to be on the lookout for the latest innovations at all times, which we then prototype with our customers.
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