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Sebastien Bazillier

Sebastien Bazillier

COO Webhelp Switzerland

Sebastien was appointed Chief Operating Officer of Webhelp Switzerland early 2017. He focuses on supporting the launch of new projects, implementing best practices from the BPO industry such as quality and lean management, as well as supporting the digitalization of the customer journey and driving innovation on existing projects.

Sebastien joined Webhelp in 2010 as Project Manager in Morocco. In 2012, he had the opportunity to join the team in Paris as Key Account Director specialised in outsourced Customer Relationship Management activities. His previous international experiences in the UK and in Morocco helped him managing and grow several operations including Telecom Operators, eCommerce Retailers, Travel & Leisure activities along with a Media company from the Middle-East.

His cross-industry background and work experience in several countries allows him to secure multi-lingual, multi-channel activities and transform the customer experience.

News & Insights

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Blog
WFH Best Practices – How to effectively manage a remote team

Currently most of us can relate to working remotely from different locations owing to the Covid-19 pandemic. A recent survey revealed that 76% of the Global Workforce prefer to continue working from home post Covid-19 (Source: globalworkplaceanalytics.com). Apart from escaping a noisy office, there are significant benefits gained from WFH such as an increase in productivity on one hand, and a...

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News
Press Release: Jean-Baptiste Decaix appointed Chief Client Officer of the Webhelp Group, member of the Executive Committee.

Paris, June 22th 2020. With the appointment of Jean-Baptiste Decaix as Group Chief Client Officer, Webhelp reinforces its international senior management and reaffirms its ambition to become a top 3 worldwide leader. A graduate of CentraleSupélec and an executive MBA from ESSEC-Mannheim,...

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News
Jean-Baptiste Decaix appointed Chief Client Officer of the Webhelp Group, member of the Executive Committee.

Paris, June 22th 2020. With the appointment of Jean-Baptiste Decaix as Group Chief Client Officer, Webhelp reinforces its international senior management and reaffirms its ambition to become a top 3 worldwide leader. A graduate of CentraleSupélec and an executive MBA from ESSEC-Mannheim,...

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Whitepaper
The Summer of B2B Marketplaces

Following our last two studies “2017 - The spring of B2B Marketplaces” and “2018 - B2B marketplaces are blossoming”, we once again joined forces with the strategy consulting firm Roland Berger and with Mirakl to take stock of this new year of development for B2B marketplaces. This...

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Case Studies
[Fashion] Fifty Jeans – Launch your brand without cashflow problems!

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