Close

Choose a country

United KingdomEnglish
South AfricaEnglish
IndiaEnglish
InternationalEnglish

Webhelp Names IADVIZE As The Overall Customer Experience Challenge Winner At VIVA TECHNOLOGY 2016

News
7th July 2016

PARIS, July 7, 2016 – Webhelp has announced the winners of the six customer experience challenges set by the outsourcer, as well as the overall customer experience challenge winner, at the inaugural Viva Technology summit in Paris last week.

Webhelp set six challenges it believes will shape the future of the customer experience industry. Companies were invited to submit their responses to these challenges, with 50 pioneering startups from USA, Canada, France, Spain, Netherlands, Iceland, Denmark and the UK, being invited to join Webhelp at their customer experience lab at Viva Technology.

A panel of experts, including venture capitalists, Webhelp’s clients and senior Webhelp management, listened to these 50 companies pitch their ideas live at the summit. A winner in each of the six challenges was selected with one of those being named the overall customer experience challenge winner.

The six winners were:

* Alcmeon – Social selling – How to generate sales through social media?

* Aircall – Seamless omni-channel customer experiences – How to support seamless customer experiences?

* Serious Factory – Augmented and virtual realities in customer experience – How to enrich customer experience and create value?

* Ibbu by IAdvize – Uberisation – Is customer service next? – How to help traditional models to reduce costs and improve experiences?

* Recast.ai – March of bots – Is this the future of customer service?

* Diduenjoy? – Big data + customer experience – Big customer experience?

Ibbu by IAdvize scooped the overall award. Based in Nantes, France, IAdvize is as a conversational commerce platform established in 2010. The company now provides real-time customer engagement in 40 different countries.

Olivier Duha, Webhelp co-founder and president, said:

“At Webhelp we are constantly seeking the best people and the most innovative ideas to ensure we can continue to offer our clients the solutions to the customer experience challenges of tomorrow. The wealth of talent and innovation on display in our customer experience lab, thanks to these pioneering startups, was incredible and hugely exciting. Webhelp is delighted to be able to facilitate the bringing together of these new ideas with our clients and potential investors and we are grateful to Viva Technology for providing such a wonderful environment for us to host this in.”

 


Article by: Robert Gillespie

News & Insights

Service Provider
Solution Designer
Technology Enabler
News
Webhelp response to the Covid-19 Coronavirus

Webhelp Business Continuity in a responsible manner Our response to the Covid-19 crisis ensures the continuity of our business for our people, our clients and their customers. We face an unprecedented time of disruption and uncertainty. From individuals, to families, to companies, we have all been impacted by the effects of the virus. We recognize that the global landscape faced by all...

Read 212CAAF2-CC0E-4D90-9134-028C45BDF837 Created with sketchtool.
News
A message from the Founders

  ​​​Hello, We are facing an unprecedented situation today, which requires that we take an exemplary citizen's approach to protect the most vulnerable people and to do everything we can to limit the spread of this pandemic. Thank you for your mobilization in recent...

Read 212CAAF2-CC0E-4D90-9134-028C45BDF837 Created with sketchtool.
Blog
Digital assistants: more than just a home bot

Artificial intelligence and machine learning opened the doors to a new innovation that promises to make everyday life, whether at home or at work more convenient: digital assistants. Voice activated devices quickly became the new must-have piece of intelligent furnishing in many households. Digital...

Read 212CAAF2-CC0E-4D90-9134-028C45BDF837 Created with sketchtool.
Case Studies
[Fashion] Fifty Jeans – Launch your brand without cashflow problems!

...

Read 212CAAF2-CC0E-4D90-9134-028C45BDF837 Created with sketchtool.
Whitepaper
B2B Marketplaces are blossoming

Following our publication last year of " The Spring of B2B Marketplaces ": it is time to look back and to answer these questions: has there been some movement in the market? Have B2B players evolved in their marketplace business models? Is launching a new market observatory worthwhile? The answers...

Read 212CAAF2-CC0E-4D90-9134-028C45BDF837 Created with sketchtool.
×

Webhelp Cookies Preference Centre

Strictly Necessary Cookies
The website requires the use of cookies for essential functional requirements and these are outlined in the terms and conditions.

Enhanced Functional Cookies
Some features of this website use services provided by third parties websites. These features use cookies to implement their services on this website and may collect data about your visit to help them optimize their functionality. The Webhelp terms and conditions outlines the cookies used by these services.

We have links to social networking such as Twitter, Facebook and LinkedIn.
These websites are third party sites. We do not place cookies on their behalf, and do not have control over the way they collect or use your data.
We encourage you to read more about their policies:
Twitter
LinkedIn
Facebook