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Customer experience + Contact Centre Services

The Management Team of Webhelp partners with KKR

Webhelp, the global business process management and outsourcing solutions group, announced today that it has entered into an agreement with KKR, a leading global investment firm, as new investor and financial partner. The Webhelp management team will now become controlling shareholders, alongside KKR, while Charterhouse Capital Partners will step back after over four years of […]

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Leading business process outsourcer Webhelp officially unveils new site in Riga

RIGA, AUGUST 24, 2017. Leading global business process outsourcing and customer experience expert Webhelp, officially unveils a new site in the capital of Latvia, Riga to create more than 200 jobs by the end of the year. It allows Webhelp to expand and offer Russian language capability from a new base in the EU. With […]

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Webhelp acquires Runway BPO

Webhelp reinforces its best-in-class nearshore portfolio Acquisition of Top Multilingual Customer Experience Firm Runway BPO Completed PARIS, May 16th, 2018 – Global leading BPO and customer experience company Webhelp has confirmed the acquisition of the majority of the share capital of top multilingual nearshore firm Runway BPO has been completed. Runway, which is headquartered in […]

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The Self-Augmented Agent

Allo Media, inventor of the voice cookie, and Webhelp have teamed up around a common vision: to create an artificial intelligence by and for agents to allow our agents to focus on the essential, emotional intelligence in customer relations.    What is the Self-Augmented Agent? A solution that analyses voice conversations using artificial intelligence, which […]

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