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Daniel Deckert takes over management of Webhelp Switzerland

Daniel Deckert joins the management team of Webhelp, a leading global provider of business process outsourcing services. As of March 1, 2018 Daniel, has been appointed the new CEO of Webhelp Switzerland overseeing the businesses in Zurich and Geneva with around 250 employees. Together with the Swiss management team Daniel will be driving the business […]

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Artificial Intelligence: a new era of transformation for customer relations

ARTIFICIAL INTELLIGENCE: A LEVER TO INCREASE HUMAN CAPITAL [PROSPECTIVE OUTLOOK] (Catherine Fauchoux – Global Innovation Research Manager)   As European market leader in customer experience, we are conscious that Artificial Intelligence is going to transform our sector in a lasting way. Moreover, our current use of Artificial Intelligence strengthens our conviction that this technology will help […]

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Webhelp Announces Acquisition of CONTACT2VALUE

FALKIRK, July 6, 2016 – Webhelp, has today announced the acquisition of top Dutch customer experience firm Contact2Value. Contact2Value is a specialist operator in inbound retention and outbound services and will enhance and expand Webhelp’s capabilities in these areas in the Dutch market. This acquisition is part of the Group’s strategy to actively pursue expansion […]

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News & Insights

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3 key questions about your marketplace business model

One of the main marketplace elements you should consider is, of course, the business model and profitability. How can I develop my marketplace project into a profitable long-term business? Here are three key questions you should ask yourself to find out. What ratios should I envisage in my business model? By its very nature, and for the sake of profitability, a marketplace should not be managed...

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News
Webhelp acquires Runway BPO

Webhelp reinforces its best-in-class nearshore portfolio Acquisition of Top Multilingual Customer Experience Firm Runway BPO Completed PARIS, May 16th, 2018 – Global leading BPO and customer experience company Webhelp has confirmed the acquisition of the majority of the share capital of top...

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News
Daniel Deckert takes over management of Webhelp Switzerland

Daniel Deckert joins the management team of Webhelp, a leading global provider of business process outsourcing services. As of March 1, 2018 Daniel, has been appointed the new CEO of Webhelp Switzerland overseeing the businesses in Zurich and Geneva with around 250 employees. Together with the...

Read 212CAAF2-CC0E-4D90-9134-028C45BDF837 Created with sketchtool.
Whitepaper
The Spring of B2B Marketplaces : Modelling the impact of B2B Marketplaces strategies

Following the presentation of The Spring of B2B Marketplaces at the Marketplace Summit by Mirakl, we are pleased to make this fascinating study available to you! This study covers the state of B2B marketplaces today, and is proudly co-created by Roland Berger, Mirakl and Webhelp Payment...

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