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Our People

A Letter to Our People

Our people make Webhelp a great place to work. More than 55,000 individuals contribute daily to pushing this business forward, to challenging the status quo in outsourcing, to delighting the customers of our clients and to forecasting the behaviours of those customers tomorrow.

Together we are WOW.

Each of you brings a different energy, a different passion, a different motivation and, critically, your own unique set of skills and talents. Know that we value the diversity and rich tapestry of potential you are creating.

The communication and employability skills you are developing by interacting with customers, especially across multiple channels, are providing you with experience which can be transferred into every part of your life, and into other roles in Webhelp and beyond.

Customer experience and business process outsourcing is more advanced than ever before. We hope you are proud of the business that you are such a big part of. Webhelp is the 3rd largest contact centre service provider in Europe and we are pushing our own limits to reach the Number 1 slot.

What’s next? Artificial intelligence. Virtual reality. We can’t even predict how exciting things are going to become for our clients, their customers and for all of us at the forefront of customer experience. Where do you think we will be in 2020? Send us your ideas – take us to the limits of your imagination!

Thank you Webhelpers. There’s no “We” in Webhelp without you.

Frédéric and Olivier.

 

News & Insights

Webhelp Payment Services
Solution Designer
Service Provider
Technology Enabler
News
78% of directors believe customers are paying more attention to responsible business practices since pandemic

New research from Gobeyond Partners, the consulting firm focused on customer journey transformation, and Webhelp, Europe’s leading provider of outsourced customer engagement services, has today revealed that responsibility, transparency and trust are now perceived to be more important than they were prior to the pandemic. These values are deemed to be so important that over seven in 10...

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Blog
Trends 2020 – Connected vehicles: data sharing will benefit all players

Car manufacturers are in a paradoxical situation: they are bringing back huge amounts of data from vehicles without fully exploiting or sharing it. Yet, the PTOLEMUS Consulting Group's Vehicle Data Market Global Study report reveals there are high stakes in opening up this ecosystem as...

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Whitepaper
Whitepaper: Reimagining service for the new world

A framework for tomorrow’s successful customer-focused operating models As the urgency for change and transformation intensifies in the post COVID landscape, some pivotal questions will be raised: How different will service look and feel in the future? How will businesses and their operations...

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News
Press Release: Jean-Baptiste Decaix appointed Chief Client Officer of the Webhelp Group, member of the Executive Committee.

Paris, June 22th 2020. With the appointment of Jean-Baptiste Decaix as Group Chief Client Officer, Webhelp reinforces its international senior management and reaffirms its ambition to become a top 3 worldwide leader. A graduate of CentraleSupélec and an executive MBA from ESSEC-Mannheim,...

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Case Studies
Flexible customer service in fashion

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