Close

Choose a country

United KingdomEnglish
South AfricaEnglish
IndiaEnglish
InternationalEnglish

Identify key insights on social media and increase customer satisfaction on the social web.


Social Media Intelligence

Our multi-lingual team of expert analysts and social conversation specialists help you to fully integrate social media into your 360° marketing and customer experience strategy:

  • Specific recruitment and training adapted to your brief and your brand’s industry and identity
  • A flexible, shared team, with processes specific for social media activities which we adapt to your brand’s needs
  • A strong multi-lingual capacity to address your needs for international consistency with local knowledge

Supporting you at each step of your social customer journey:

LISTENING TO YOUR CUSTOMERS

We create bespoke notifications and alerts to inform you of potentially risky mentions about your brand, your market, your retailers, your products on the social web.

UNDERSTANDING YOUR AUDIENCE

Webhelp’s digital and social experts conduct regular analyses to help you identify key trends, help you understand your customers’ feedback and measure the social impact of your actions.

ENGAGING WITH YOUR CLIENTS

We can manage your social customer care by reacting and engaging with your customers. We adopt your brand’s tone of voice to drive customer satisfaction improvement.

PROACTIVELY ADDRESSING POTENTIAL CUSTOMERS

We proactively address on social media, users who might be interested in your brand’s products or services, and help you increase your sales or improve general engagement.

Contact the Webhelp

Social Media Team

Contact us
Contact

Diegem

Culliganlaan 1a
Diegem
1831 Machelen
Belgium
(+32) 27218607

News & Insights

Recommended for you
Service Provider
Solution Designer
Technology Enabler
News
Gobeyond merges with OEE consulting creating a customer experience leader

Webhelp, Europe’s BPO industry leader, accelerates differentiation with new consulting investment KKR backed Webhelp today announces the acquisition of OEE Consulting and its merger with gobeyond to create an industry leading customer experience (CX) transformation services business with global reach. The coming together of the two businesses will create a market leader and takes place as...

Blog
The augmented seller

B2B expresses new needs, initiated by the digitalization of the customer journey and influenced by individual behaviour, which lead to significant changes: The first contact with the trade occurs later in the proces The purchasing cycle is getting longer Buyers need sales representatives...

Whitepaper
B2B Marketplaces are blossoming

Following our publication last year of " The Spring of B2B Marketplaces ": it is time to look back and to answer these questions: has there been some movement in the market? Have B2B players evolved in their marketplace business models? Is launching a new market observatory worthwhile? The answers...

News
Webhelp group agrees to acquire Sellbytel in transformational transaction

Acquisition strengthens Webhelp’s position in the European CRM BPO Market   Webhelp Group, a leading global BPO and customer experience company, today announced that it has entered into an agreement to acquire 100% of Sellbytel Group. Sellbytel is a wholly-owned subsidiary of Omnicom...

Case Studies
Post Office Limited®

...

×

Webhelp Cookies Preference Centre

Strictly Necessary Cookies
The website requires the use of cookies for essential functional requirements and these are outlined in the terms and conditions.

Enhanced Functional Cookies
Some features of this website use services provided by third parties websites. These features use cookies to implement their services on this website and may collect data about your visit to help them optimize their functionality. The Webhelp terms and conditions outlines the cookies used by these services.

We have links to social networking such as Twitter, Facebook and LinkedIn.
These websites are third party sites. We do not place cookies on their behalf, and do not have control over the way they collect or use your data.
We encourage you to read more about their policies:
Twitter
LinkedIn
Facebook