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Business process and customer experience outsourcing

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A message from the Founders

The Webhelp Difference

We combine intelligent customer experience engineering with transformative business process outsourcing.

Our Services

Our services include data-led customer experience and contact centre services across multiple channels, consulting, solution design, payment services, digital and marketing services, and a range of B2B and B2C processes in sales, back office and more.

Your Needs

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Performance.

Our pursuit of continuous improvement. We’ve structured our business to deliver continuous performance improvement. Every day.

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Transformation.

Our ability to deliver change. Whatever scale of transformation you have in your sights, we’ll engage with you to deliver it.

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Financial gain.

Our commitment to your bottom line. We’ll contract with you in ways that unlock opportunities for innovation, differentiation and financial gain.

  • Case study

    [Fashion] Fifty Jeans - Launch your brand without cashflow problems!

    Find out more
  • Case study

    Ramping Up Seamlessly with Agile Methodology

    Insight. Solutions. Expansion. Success.

    Find out more
  • Case study

    Creating a Unified Operation for Groupon Getaways

    Nearshoring for ongoing financial gain and service excellence

    Find out more

Our clients

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We handle subscription services for SFR, as well as billing and customer service across multiple channels.
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Webhelp provides inbound customer service in a range of areas, including billing, and outbound telesales.
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We provide this telecom company with customer service in the areas of billing, orders and subscriptions. Webhelp also runs outbound telesales for Orange.
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We provide customer assistance for different areas of LaPoste, which offers a range of services from insurance to parcel delivery.
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We run different services for Samsung: Webhelp Enterprise Sales Solutions provides inside sales services via outbound calls, webchat and email. Our customer support department handles inbound calls and facilitates self-service, with a strong focus on the use of data and insight to improve processes.
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Webhelp handles inbound calls for Alcatel, offering customers support with billing, technical support, network information and more. We also handle sales, with both inbound and outbound capability.
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Through Webhelp, Canal+ offers inbound customer service via telephone. Webhelp also provides telemarketing for Canal+ subscriptions through Télésecrétariat, and runs the company’s careers helpline.
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Webhelp supports the channel’s subscription service and provides outbound telesales, contacting potential customers.
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We handle customer service, telesales and outbound mail for this innovative interactive kiosk provider.
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Webhelp runs telesales for Fransat, and offers technical support for the service’s set-top boxes.
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Webhelp provides customer service to Voyageprivé, which includes handling bookings and offering information to travellers.
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We run customer service for Louvre Hotels, which includes handling bookings and providing information to holidaymakers.
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We provide customer service for this holiday apartment rental company, as well as placing bookings.
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We offer assistance with customer registration on the site, handle inbound service calls, and handle enquiries via phone and webchat.
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Business process and customer experience outsourcing

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News & Insights

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Solution Designer
Technology Enabler
News
Webhelp response to the Covid-19 Coronavirus

Webhelp Business Continuity in a responsible manner How we respond to the Covid-19 crisis to ensure the continuity of our business for the benefit of our people, our clients and their customers. We face an unprecedented time of stress and uncertainty. From individuals, to families, to companies, we have all been impacted by the effects of the virus. We recognize that the global landscape of...

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News
A message from the Founders

  ​​​Hello, We are facing an unprecedented situation today, which requires that we take an exemplary citizen's approach to protect the most vulnerable people and to do everything we can to limit the spread of this pandemic. Thank you for your mobilization in recent...

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Blog
Digital assistants: more than just a home bot

Artificial intelligence and machine learning opened the doors to a new innovation that promises to make everyday life, whether at home or at work more convenient: digital assistants. Voice activated devices quickly became the new must-have piece of intelligent furnishing in many households. Digital...

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Whitepaper
The Hub #11 Generation Z – September 2019

Our 11th edition of The HUB is here! In this edition, we give you insights about the new generation – Gen Z who are not only game changers but also a force to reckon with. And is data collection a friend or foe? Under this question lays the bedrock of our relationship with data collection which...

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Case Studies
[Fashion] Fifty Jeans – Launch your brand without cashflow problems!

...

Read 212CAAF2-CC0E-4D90-9134-028C45BDF837 Created with sketchtool.
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