- Customer Experience and Contact Centre Services
- Webhelp Payment Services
Webhelp, global provider of business process outsourcing services (BPO), has announced the acquisition of O|con Office Concept GmbH, a state of the art BPO service center in Stuttgart, Germany with excellent technical expertise. Completion of the transaction is expected to be the end of March 2017, subject to authorisation from the relevant authorities.
This acquisition will ensure Webhelp continues its successful growth trajectory, furthering its strong market position and adding to its expertise in the automotive, retail, technology and public service sectors. Changing customer expectations and the increasing use of technology means Webhelp operates in a changing and challenging market. This acquisition allows the company to secure its position as a leader in terms of being able to offer innovative customer contact solutions to its clients.
Thomas Berlemann, CEO of Webhelp Germany, said: “O|con is a highly successful premium service center characterised by outstanding know-how and maximal innovation strength. Together with our customers we have the opportunity to test – initially in a small controlled environment – innovative technologies. Thus, O|con will take an important laboratory role within the Webhelp group.”
The goal: After a successful trial period new technologies will be industrialised in order to create a competitive advantage for Webhelp’s clients.
Thomas Berlemann continued: “We are very pleased with the acquisition and the opportunities arising out of it for us and our customers. The partnership with O|con puts us in a position to enter new areas by joint collaboration and, making use of our combined expertise to develop new solutions which will lead to a sustainable improvement in customer experience.”
Gernot Müller, managing director of O|con, said: “This transaction constitutes a very important development for O|con. This combination with one of the leading, international BPO specialists opens new perspectives and opportunities in respect of distribution as well as technology. O|con will benefit significantly from the newly gained market strength and competence.”
The founders of O|con, Gernot Müller and his wife Marion, will stay connected to O|con and Webhelp and will continue to work in distribution.
Since its foundation in 1998 O|con has been a medium-sized, owner-managed family business with longstanding expertise in services for premium segment customers. The company currently employs 270 employees and has been awarded the DIN ISO 9001:2008 certificate due to its high standards of internal quality management.
Kristina Lerch Thomas Berlemann
Alsterbuben GmbH Webhelp
+49 (0)40 605 90 97-13 +49 (0)170 17 17 207
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