- Customer Experience and Contact Centre Services
- Webhelp Payment Services
The Webhelp Group, specialist in Customer Relationship Management solutions and services, has made its first acquisition outside of Europe with Callpex in Turkey.
The acquisition of the Swiss company CSM again confirms the Group’s ambition to become the European leader in its sector.
These acquisitions allow Webhelp to take a breakthrough step in its international development. The company is set to reach a turnover of 725 million euros in 2015 and aims to deliver a revenue of 1 billion euros in the EMEA region as quickly as possible.
Webhelp becomes the number 4 in the Turkish market, with a growth of 10% per year.
Webhelp has reinforced its position in continental Europe (Germany, the Czech Republic, Italy, Austria, Switzerland and Poland) following the acquisitions of Perry & Knorr, Walter Services International and Online in June 2015, and now crosses the Bosporus with its expansion into Turkey.
“With only 70 000 call center seats for the population of 75 million people, against 350 000 seats in France, Turkey is a market with a very strong client relationship management potential, supported by the dynamism of its economic and demographic growth” considers Frédéric Jousset, founder and co-Chairman of Webhelp.
With Callpex, Webhelp’s turnover increases by 20 million euros and further strengthens its portfolio of large accounts by adding strategic contracts such as Pegasus Airlines, Avea, TTNet, Garanti Bank and Borusan.
A break-through acquisition for the international development of the Webhelp Group.
The acquisition of Callpex allows Webhelp to make its first acquisition outside Europe and is positioned in a country in full economic growth.
Olivier Duha, founder and co-Chairman of the Webhelp group, said: “With Callpex, Webhelp is continuing its international expansion strategy targeting companies in the Top 5 in their respective markets, with an original model that relies on a strong association of local managers with the capital of Webhelp to create a real entrepreneurial élan”.
Webhelp enhances its European offer with the acquisition of the Swiss company CSM
Today, Webhelp also announces the acquisition of CSM, a company specialized in acquisition and retention services. The Geneva-based company operates mainly in French-speaking Switzerland for clients including principal Swiss media and press groups.
This operation forms a great combination with the acquisition of Walter Services, one of the leaders in Switzerland and propels Webhelp to the 2nd position in the domain of outsourced Customer Relationship management in the Swiss confederation.
“I am pleased for my clients as well as my colleagues that CSM, which I founded 25 years ago, is joining the Webhelp Group, a main actor in Customer Relationship Management in Europe, which shares my vision of qualitative and tailored delivery for demanding clients” says Claude Hertzschuch, founder of CSM.
Currently, the Webhelp Group is present in 21 countries with, counting Callpex and CSM, over 30 000 employees across the world.
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