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Our Story

The Webhelp proposition sounds complex – push past the limits of customer experience and business process optimisation through intelligent use of data, transformational outsourcing models, and ongoing growth. In reality, however, our story is very simple: we aim to be the best at engineering the customer experience. As a company, Webhelp has been working towards that goal ever since it was founded in 2000.

Find out more about us

Explore our timeline below to learn how we achieved success, and how we continue to grow and evolve both as a company and as a large and passionate group of customer experience engineers.

News & Insights

Solution Designer
Service Provider
Technology Enabler
News
Webhelp launch apprentice-style Crosshouse charity challenge

Senior leaders from global customer experience expert, Webhelp, have been out and about across Ayrshire in aid of the Crosshouse Children’s Fund in an Apprentice-Style challenge, with teams tasked with raising as much awareness and gain as many commitments of support as possible. Webhelp employees engaged a wide range of organisations, including local businesses and community groups, who...

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Blog
Customer Experience (CX) made simple

Author: Ewan McKay, Marketing and Communications Manager, Webhelp CX, HX, customer journeys and touchpoints…. The contact centre industry is awash with abbreviations and buzzwords, but for the outsider, it can be a real struggle to understand just what it all means. Here Webhelp Marketing and...

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News
Webhelp and Shop Direct are Top Offshore Campaign Finalists

Webhelp, in partnership with Shop Direct, are delighted to have been nominated in the category of Top Offshore Campaign in the highly competitive BPeSA Awards. BPESA is a not-for-profit company that serves as the industry body and trade association for Global Business Services in South...

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Whitepaper
Generation: Cohort views on CX and the workplace

The Webhelp Disruptor Series Part 2: Generation: Cohort views on CX and the workplace This paper reveals the results of our exclusive YouGov study on age-influenced attitudes to multi-generational working and customer experience, as well as gathering informed viewpoints from sector leaders,...

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Case Studies
[Fashion] Fifty Jeans – Launch your brand without cashflow problems!

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