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Vores medarbejdere

Et brev til vores medarbejdere

Medarbejderne skaber Webhelp. Mere end 55.000 personer bidrager hver eneste dag til at skubbe denne virksomhed fremad, til at udfordre status quo inden for outsourcing, til at glæde vores klienters kunder og til at forudsige disse kunders adfærd i morgen. Sammen er vi virkelig WAUW. Hver eneste af jer bringer en unik energi, en speciel dedikation, en anderledes motivation og vigtigst af det hele, et helt unik sæt af færdigheder og talenter. Vær vis på, at vi værdsætter forskellighed og det righoldige potentiale, I alle kommer med. De kommunikations- og ansættelsesfærdigheder, som I udvikler ved at interagere med kunderne, særligt på tværs af flere kanaler, giver jer en erfaring, der kan overføres til hver eneste del af livet, til andre funktioner i Webhelp og langt videre end det. Outsourcing af kundeoplevelser og virksomhedsprocesser er mere avanceret end nogensinde før. Vi håber, at I er stolte af den virksomhed, som I er så stor en del af. Webhelp er den tredje største udbyder af kontaktcenterydelser i Europa, og vi skubber vores egne grænser længere for at nå førstepladsen. Hvad er det næste? Kunstig intelligens. Virtual reality. Vi kan ikke engang forudsige, hvor spændende tingene vil blive for vores klienter, deres kunder og os alle sammen her ved selve spydspidsen inden for kundeoplevelser. Hvor tror I, at vi vil være i 2020? Send os jeres ideer – før os helt ud til fantasiens grænser! Tak til alle jer Webhjælpere. Uden jer er der ikke noget “We” i Webhelp. Frédéric og Olivier.

News & Insights

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Blog
Meet our Advisors – Jennifer from Germany (ep.2)

An emotional elderly customer called our Helpdesk/ Customer Support. The recent passing of his wife and the lack of visitors due to the lockdown had him feeling very lonely. So, he tried to scan and print his old slides to create a photo album of all his happy memories to feel a little closer to his family. He had technical troubles and called up rather upset. First, I comforted him and...

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News
Press Release: Jean-Baptiste Decaix appointed Chief Client Officer of the Webhelp Group, member of the Executive Committee.

Paris, June 22th 2020. With the appointment of Jean-Baptiste Decaix as Group Chief Client Officer, Webhelp reinforces its international senior management and reaffirms its ambition to become a top 3 worldwide leader. A graduate of CentraleSupélec and an executive MBA from ESSEC-Mannheim,...

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News
Jean-Baptiste Decaix appointed Chief Client Officer of the Webhelp Group, member of the Executive Committee.

Paris, June 22th 2020. With the appointment of Jean-Baptiste Decaix as Group Chief Client Officer, Webhelp reinforces its international senior management and reaffirms its ambition to become a top 3 worldwide leader. A graduate of CentraleSupélec and an executive MBA from ESSEC-Mannheim,...

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Whitepaper
The Summer of B2B Marketplaces

Following our last two studies “2017 - The spring of B2B Marketplaces” and “2018 - B2B marketplaces are blossoming”, we once again joined forces with the strategy consulting firm Roland Berger and with Mirakl to take stock of this new year of development for B2B marketplaces. This...

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Case Studies
[Fashion] Fifty Jeans – Launch your brand without cashflow problems!

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