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Om Webhelp

Omkring årtusindskiftet satte to unge iværksættere, Frederic Jousset og Olivier Duha, sig det specifikke mål at muliggøre digitale relationer mellem forbrugere og brands og vejlede dem i det. Webhelp var hermed grundlagt.

Gennem udvikling og opkøb er Webhelp nu globalt markedsførende inden for outsourcing af virksomhedsprocesser (BPO – Business Process Outsourcing) og har over 50.000 medarbejdere. Vi er fortsat specialiseret inden for kundeoplevelser, men vores evner går på tværs af stemmebaserede, sociale og digitale kanaler. Vores outsourcede tjenester er også blevet udvidet til at omfatte betalingsadministration, salg og markedsføringsydelser. Vi udvikler kundeoplevelser på vegne af nogle af verdens mest progressive brands, og via vores tilbud med omlægningsstyret outsourcing kan vi skabe forbedrede resultater, levere reelle og vedvarende omlægninger af klienternes forretningsmodeller og levere markante økonomiske fordele. Vores evne til at levere er baseret på data og anvendt analyse,  der spiller en essentiel rolle i vores arbejde som digital virksomhed. I dag er virksomheden stadig ledet af de to grundlæggere, og deres iværksætterånd er vævet dybt ind i det stof, som vores kultur er lavet af. Vi har en mission om at “skubbe til grænserne for optimering af kundeoplevelser og virksomhedsprocesser”, og medarbejderne får mulighed for og opfordres til at skubbe til grænserne. Siden starten er Webhelp vokset markant og har mere end 500 partnere, der hjælpes af vores globale teams på tværs af mere end 35 lande og mere end 140 kundeoplevelsesafdelinger. I de sidste blot fire år er vores indtjening vokset med mere end 250 %. Vi har realiseret dette ved at investere i vores medarbejdere og i det miljø, som de arbejder i, samt i at udvikle de analytiske og driftsmæssige evner til at kunne levere virkelig transformativ outsourcing med løsninger, der kan klare udfordringerne i vores multi-channel verden.


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