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Om Webhelp

Omkring årtusindskiftet satte to unge iværksættere, Frederic Jousset og Olivier Duha, sig det specifikke mål at muliggøre digitale relationer mellem forbrugere og brands og vejlede dem i det. Webhelp var hermed grundlagt.

Gennem udvikling og opkøb er Webhelp nu globalt markedsførende inden for outsourcing af virksomhedsprocesser (BPO – Business Process Outsourcing) og har over 50.000 medarbejdere. Vi er fortsat specialiseret inden for kundeoplevelser, men vores evner går på tværs af stemmebaserede, sociale og digitale kanaler. Vores outsourcede tjenester er også blevet udvidet til at omfatte betalingsadministration, salg og markedsføringsydelser. Vi udvikler kundeoplevelser på vegne af nogle af verdens mest progressive brands, og via vores tilbud med omlægningsstyret outsourcing kan vi skabe forbedrede resultater, levere reelle og vedvarende omlægninger af klienternes forretningsmodeller og levere markante økonomiske fordele. Vores evne til at levere er baseret på data og anvendt analyse,  der spiller en essentiel rolle i vores arbejde som digital virksomhed. I dag er virksomheden stadig ledet af de to grundlæggere, og deres iværksætterånd er vævet dybt ind i det stof, som vores kultur er lavet af. Vi har en mission om at “skubbe til grænserne for optimering af kundeoplevelser og virksomhedsprocesser”, og medarbejderne får mulighed for og opfordres til at skubbe til grænserne. Siden starten er Webhelp vokset markant og har mere end 500 partnere, der hjælpes af vores globale teams på tværs af mere end 35 lande og mere end 140 kundeoplevelsesafdelinger. I de sidste blot fire år er vores indtjening vokset med mere end 250 %. Vi har realiseret dette ved at investere i vores medarbejdere og i det miljø, som de arbejder i, samt i at udvikle de analytiske og driftsmæssige evner til at kunne levere virkelig transformativ outsourcing med løsninger, der kan klare udfordringerne i vores multi-channel verden.

News & Insights

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Service Provider
Technology Enabler
Blog
Service transformation through a human lens at The Future of Service conference

Author: Helen Murray, Webhelp Chief Customer Solutions Officer How do we find the right balance between people and technology? Here Webhelp Chief Customer Solutions Officer, Helen Murray, considers the impact of perception and reality in customer experience, as she prepares to be a panellist for the Gobeyond Partners, at The Future of Service 2019 conference in November. I am always...

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News
Webhelp Sponsors prestigious HR Award

The 13th Hr NETWORK National Awards took place at the Glasgow Hilton, in Scotland last night. The Awards ceremony, regarded as ‘the’ event in the HR calendar, attracts over 800 HR and people professionals every year. The hugely anticipated annual gala dinner recognises, acknowledges and...

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News
Gobeyond Partners, part of the Webhelp Group, host The Future of Service 2019

GoBeyond Partners, part of the Webhelp Group, will hold the highly regarded Future of Service Conference, at No.11 Cavendish Square, in London on the 21st of November. This is an annual event for Gobeyond, and in 2019 the focus will be on how delivering a more ‘human’ experience can...

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Whitepaper
Generation: Cohort views on CX and the workplace

The Webhelp Disruptor Series Part 2: Generation: Cohort views on CX and the workplace This paper reveals the results of our exclusive YouGov study on age-influenced attitudes to multi-generational working and customer experience, as well as gathering informed viewpoints from sector leaders,...

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Case Studies
[Fashion] Fifty Jeans – Launch your brand without cashflow problems!

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