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Om Webhelp

Omkring årtusindskiftet satte to unge iværksættere, Frederic Jousset og Olivier Duha, sig det specifikke mål at muliggøre digitale relationer mellem forbrugere og brands og vejlede dem i det. Webhelp var hermed grundlagt.

Gennem udvikling og opkøb er Webhelp nu globalt markedsførende inden for outsourcing af virksomhedsprocesser (BPO – Business Process Outsourcing) og har over 50.000 medarbejdere. Vi er fortsat specialiseret inden for kundeoplevelser, men vores evner går på tværs af stemmebaserede, sociale og digitale kanaler. Vores outsourcede tjenester er også blevet udvidet til at omfatte betalingsadministration, salg og markedsføringsydelser. Vi udvikler kundeoplevelser på vegne af nogle af verdens mest progressive brands, og via vores tilbud med omlægningsstyret outsourcing kan vi skabe forbedrede resultater, levere reelle og vedvarende omlægninger af klienternes forretningsmodeller og levere markante økonomiske fordele. Vores evne til at levere er baseret på data og anvendt analyse,  der spiller en essentiel rolle i vores arbejde som digital virksomhed. I dag er virksomheden stadig ledet af de to grundlæggere, og deres iværksætterånd er vævet dybt ind i det stof, som vores kultur er lavet af. Vi har en mission om at “skubbe til grænserne for optimering af kundeoplevelser og virksomhedsprocesser”, og medarbejderne får mulighed for og opfordres til at skubbe til grænserne. Siden starten er Webhelp vokset markant og har mere end 500 partnere, der hjælpes af vores globale teams på tværs af mere end 35 lande og mere end 140 kundeoplevelsesafdelinger. I de sidste blot fire år er vores indtjening vokset med mere end 250 %. Vi har realiseret dette ved at investere i vores medarbejdere og i det miljø, som de arbejder i, samt i at udvikle de analytiske og driftsmæssige evner til at kunne levere virkelig transformativ outsourcing med løsninger, der kan klare udfordringerne i vores multi-channel verden.

News & Insights

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Whitepaper
#4 OneShot – Culture

Table of Content: A Word : Location A Figure: 32% stock market valuation for companies with a strong customer culture Three Opinions: Culture, what impact does it have on your performance? A piece of information: At Renault, design has become THE cultural priority. A Demo : Cultural labs A B-Case: McDonald's is changing its culture to adapt to national customs A Hashtag:...

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Blog
Whitepaper launch: Emotion, choice and being human in customer service

Author: Helen Murray,  Chief Customer Solutions Officer - Webhelp UK, India and South Africa Webhelp’s latest Disruptor Series Whitepaper, highlights just how important it is for brands to create emotional connections with customers. For the launch of our latest Whitepaper, ‘Emotion’,...

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News
New Webhelp commissioned research reveals that customers will pay more, be more loyal and recommend brands they have an Emotional Connection to.

Data shows emotional connection increases consumer action To thrive in today’s competitive landscape, it is essential that brands cultivate an emotional connection with their customers, according to a new YouGov online survey of 2,013 GB adults. Commissioned by leading customer experience...

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News
Webhelp raises £31,000 for charity partner Together for Short Lives

Generous Webhelp employees have raised an incredible £31,000 for Together for Short Lives, which was the company’s corporate charity partner for 2019. Led by their Engagement Ambassadors, they took part in some inventive, inspiring and fun activities to raise vital funds for Together for...

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Case Studies
[Fashion] Fifty Jeans – Launch your brand without cashflow problems!

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