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Om Webhelp

Omkring årtusindskiftet satte to unge iværksættere, Frederic Jousset og Olivier Duha, sig det specifikke mål at muliggøre digitale relationer mellem forbrugere og brands og vejlede dem i det. Webhelp var hermed grundlagt.

Gennem udvikling og opkøb er Webhelp nu globalt markedsførende inden for outsourcing af virksomhedsprocesser (BPO – Business Process Outsourcing) og har over 50.000 medarbejdere. Vi er fortsat specialiseret inden for kundeoplevelser, men vores evner går på tværs af stemmebaserede, sociale og digitale kanaler. Vores outsourcede tjenester er også blevet udvidet til at omfatte betalingsadministration, salg og markedsføringsydelser. Vi udvikler kundeoplevelser på vegne af nogle af verdens mest progressive brands, og via vores tilbud med omlægningsstyret outsourcing kan vi skabe forbedrede resultater, levere reelle og vedvarende omlægninger af klienternes forretningsmodeller og levere markante økonomiske fordele. Vores evne til at levere er baseret på data og anvendt analyse,  der spiller en essentiel rolle i vores arbejde som digital virksomhed. I dag er virksomheden stadig ledet af de to grundlæggere, og deres iværksætterånd er vævet dybt ind i det stof, som vores kultur er lavet af. Vi har en mission om at “skubbe til grænserne for optimering af kundeoplevelser og virksomhedsprocesser”, og medarbejderne får mulighed for og opfordres til at skubbe til grænserne. Siden starten er Webhelp vokset markant og har mere end 500 partnere, der hjælpes af vores globale teams på tværs af mere end 35 lande og mere end 140 kundeoplevelsesafdelinger. I de sidste blot fire år er vores indtjening vokset med mere end 250 %. Vi har realiseret dette ved at investere i vores medarbejdere og i det miljø, som de arbejder i, samt i at udvikle de analytiske og driftsmæssige evner til at kunne levere virkelig transformativ outsourcing med løsninger, der kan klare udfordringerne i vores multi-channel verden.

News & Insights

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Blog
Meet our Advisors – Jennifer from Germany (ep.2)

An emotional elderly customer called our Helpdesk/ Customer Support. The recent passing of his wife and the lack of visitors due to the lockdown had him feeling very lonely. So, he tried to scan and print his old slides to create a photo album of all his happy memories to feel a little closer to his family. He had technical troubles and called up rather upset. First, I comforted him and...

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News
Press Release: Jean-Baptiste Decaix appointed Chief Client Officer of the Webhelp Group, member of the Executive Committee.

Paris, June 22th 2020. With the appointment of Jean-Baptiste Decaix as Group Chief Client Officer, Webhelp reinforces its international senior management and reaffirms its ambition to become a top 3 worldwide leader. A graduate of CentraleSupélec and an executive MBA from ESSEC-Mannheim,...

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News
Jean-Baptiste Decaix appointed Chief Client Officer of the Webhelp Group, member of the Executive Committee.

Paris, June 22th 2020. With the appointment of Jean-Baptiste Decaix as Group Chief Client Officer, Webhelp reinforces its international senior management and reaffirms its ambition to become a top 3 worldwide leader. A graduate of CentraleSupélec and an executive MBA from ESSEC-Mannheim,...

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Whitepaper
The Summer of B2B Marketplaces

Following our last two studies “2017 - The spring of B2B Marketplaces” and “2018 - B2B marketplaces are blossoming”, we once again joined forces with the strategy consulting firm Roland Berger and with Mirakl to take stock of this new year of development for B2B marketplaces. This...

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Case Studies
[Fashion] Fifty Jeans – Launch your brand without cashflow problems!

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