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Derfor er Webhelp anderledes

Vi kombinerer intelligent udvikling af kundeoplevelsen med forvandlende outsourcing af virksomhedsprocesser. Vores ydelser inkluderer databaserede kundeoplevelses- og kontaktcentertjenester samt et udvalg af B2B- og B2C-processer på tværs af forskellige sektorer.

LÆS MERE

Webhelp udvider sin ekspertise inden for de sociale medier i kraft af opkøbet af Netino, et førende selskab inden for moderering af indhold på de sociale medier.

Webhelp har offentliggjort sit opkøb af Netino, et førende selskab inden for moderering af indhold på de sociale medier. Netino har hovedkvarter i Paris i Frankrig og har specialiseret sig i at overvåge samtaler på de sociale medier og kan sikre en behørig respons hele døgnet rundt.

LÆS MERE

Jeres behov

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Resultater.

Vores bestræbelser på løbende forbedringer. Vi har struktureret vores virksomhed til at levere løbende resultatforbedringer. Hver eneste dag.

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Omlægning.

Vores evne til at levere forandringer. Uanset skalaen af jeres planlagte omlægning vil vi engagere os med jer for at levere den.

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Økonomisk gevinst.

Vores forpligtelse mod jeres bundlinje. Vi vil indgå partnerskab med jer på måder, der kan lukke op for muligheder for innovation, differentiering og økonomisk indtjening.

LÆS MERE
  • Case study

    Problemfri forbedringer ved hjælp af Agile-metoden

    Viden. Løsninger. Ekspansion. Succes.

    Læs case study
  • Case study

    Bedre kvalitetsscorer ved hjælp af viden

    Løbende forbedringer ved hjælp af intelligente løsninger.

    Læs case study
  • Case study

    Vi skaber en samlet drift for Groupon Getaways

    Nearshoring giver kontinuerlig økonomisk indtjening og excellence i servicen

    Læs case study

Vores klienter

Start
Through our strategic partnership with the UK’s largest multi-brand digital retailer, we provide customer service, financial services, technical support and inbound sales and orders services. Our people work across webchat, email and social media channels as well as traditional voice contact.
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Webhelp provides telephone-based customer service for this leading energy company.
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We offer customer service and sales solutions to this energy company. Our people serve Cooperative Energy customers across multiple channels: voice, webchat and e-mail.
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Webhelp operates as a strategic partner with Sky, handling a wide range of customer service areas. These include customer retention and value promotion, technical support for Sky TV, billing across al
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As strategic partners, we run the customer service areas for Vodafone. Supplied across multiple channels, these services include billing support, general assistance and retentions. We also handle both inbound and outbound sales.
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Webhelp provides a 24/7 facilities management service to all Boots stores: managing fault logging and actions, scheduled maintenance requirements and contractor administration. We liaise with contractors on behalf of the client to ensure the successful completion of contracted work.
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Using the Unified Agent Desktop (UAD) system, Webhelp operates various types of support to this financial services provider. These include customer service, renewals, sales, complaints, compliance and quality.
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Our B2B services for Office Depot cover both voice and online channels. Webhelp provides customer service, sales, cross- and upselling and account management to this leading office supply chain.
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Our people handle sales for this leading energy company, operating across the voice channel.
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BUSINESS PROCESS AND CUSTOMER EXPERIENCE OUTSOURCING

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Nyheder & Indblik

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Nyheder
Webhelp’s market expansion strategies in the contact centre outsourcing market earn it accolades from Frost & Sullivan

Webhelp's keen focus on agile customer experience (CX) solutions has helped it grow across Europe in an intensely competitive market Based on Webhelp’s successful growth strategy across Europe, Frost & Sullivan has recognised the company with the 2018 European Market Leadership Award in contact centre outsourcing. Over the course of several years, Webhelp has diversified its industry...

Nyheder
Webhelp group agrees to acquire Sellbytel in transformational transaction

Acquisition strengthens Webhelp’s position in the European CRM BPO Market   Webhelp Group, a leading global BPO and customer experience company, today announced that it has entered into an agreement to acquire 100% of Sellbytel Group. Sellbytel is a wholly-owned subsidiary of Omnicom...

Case studies
First Utility

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