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Steffen Ziegner

Steffen Ziegner

Chief Technology Officer

Steffen konnte in seiner Laufbahn in zahlreichen Managementpositionen reichlich Erfahrung in der IT-Branche sammeln. Nach seinem Informatik Studium begann er seine Karriere als Program Manager bei einem weltweit führenden IT-Dienstleister. Ab 2010 verantwortete er die Weiterentwicklung der IT-Architektur zahlreicher Key Kunden und entwickelte seine Expertise im Outsourcing-Bereich. 2013 übernahm er die Leitung eines Bereichs, der für die Erbringung von Shared Services verantwortlich war. 

 Aufgrund seiner tiefgreifenden IT-Kenntnisse und exzellenten Führungsqualitäten leitet Steffen seit 2017, in der Position des Head of IT der SELLBYTEL Group, das IT Department und gestaltet SELLBYTEL‘S Zukunft aktiv mit. Durch die Förderung von Innovationen und die Implementierung modernster IT-Lösungen, stellt er sicher, dass Effizienz, Sicherheit und ein stetiges Wachstum gewährleistet sind. 

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Blog
How emotion can take customer satisfaction to the next level

Author: Helen Murray, Webhelp Chief Customer Solutions Officer As we prepare to release our new Whitepaper on the importance of humanising business and creating positive emotional connections, Helen Murray, Webhelp Chief Customer Solutions Officer, looks at the current research and why keeping your customers ‘Very Satisfied’ is still not good enough! In this digitised consumer world,...

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News
Three silver awards for Webhelp at a night with the stars in London

The European Contact Centre and Customer Service Awards were held last night at Evolution London in Battersea Park. The event was a glittering affair with over 130 tables filled to the brim with the brightest and best in the industry. The stars were out in force too, with distinguished...

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News
Dave Pattman to host CCA webinar on how AI is changing the CX game

Dave Pattman, Managing Director of CX Services at Gobeyond Partners, part of the Webhelp Group, is to present an exclusive webinar for CCA, the independent professional body for customer service experience. Digital products like driverless cars, chatbots, smart speakers, drones and...

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Whitepaper
The Hub #11 Generation Z – September 2019

Our 11th edition of The HUB is here! In this edition, we give you insights about the new generation – Gen Z who are not only game changers but also a force to reckon with. And is data collection a friend or foe? Under this question lays the bedrock of our relationship with data collection which...

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Case Studies
[Fashion] Fifty Jeans – Launch your brand without cashflow problems!

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