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Stefan Zoerner

Stefan Zoerner

Chief Operating Officer

Stefan Zoerner ist seit Anfang 2017 als Chief Operating Officer verantwortlich für das Bestandskundengeschäft von Webhelp. Im Fokus steht dabei Kunden zu helfen, in unterschiedlichen Geschäftsfeldern durch Digitalisierung die Customer Experience nachhaltig zu verbessern und somit gleichermaßen vertrieblich erfolgreich zu sein.

Stefan verfügt über langjährige nationale und internationale Erfahrung in allen operativen und strategischen Fragestellungen rund um die Customer Experience und vielseitiges Consulting-Know-how im Finanz- und Telekommunikationssektor.

Seit 2011 war er in verschiedenen, leitenden Positionen für die Deutsche Telekom AG tätig. Zuletzt verantwortete er als „Director for Business and Residential Customer Services“ den Bereich Kundenservice für Festnetz und Mobilfunk bei der Hrvatski Telekom d.d., Zagreb. Davor war er drei Jahre als „Vice President Process- and Systemdesign Business Customers, Vertriebs- und Service Excellence“, bei der Telekom Deutschland in Bonn tätig.

Seine Berufslaufbahn begann Stefan im Jahr 2004 als Berater 2007 Strategie & Finanzdienstleistungen bei der Firma Accenture. Er absolvierte zuvor ein BWL- und ein MBM-Studium an der WWU Münster.

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