Schließen

Wähle ein Land

GroßbritannienEnglish
SüdafrikaEnglish
IndienEnglish
NordischEnglish
NorwegenEnglishNorsk
DänemarkEnglishDansk
FinnlandEnglishSuomi
LettlandEnglish
InternationalEnglish

Stefan Zoerner

Stefan Zoerner

Chief Operating Officer

Stefan Zoerner ist seit Anfang 2017 als Chief Operating Officer verantwortlich für das Bestandskundengeschäft von Webhelp. Im Fokus steht dabei Kunden zu helfen, in unterschiedlichen Geschäftsfeldern durch Digitalisierung die Customer Experience nachhaltig zu verbessern und somit gleichermaßen vertrieblich erfolgreich zu sein.

Stefan verfügt über langjährige nationale und internationale Erfahrung in allen operativen und strategischen Fragestellungen rund um die Customer Experience und vielseitiges Consulting-Know-how im Finanz- und Telekommunikationssektor.

Seit 2011 war er in verschiedenen, leitenden Positionen für die Deutsche Telekom AG tätig. Zuletzt verantwortete er als „Director for Business and Residential Customer Services“ den Bereich Kundenservice für Festnetz und Mobilfunk bei der Hrvatski Telekom d.d., Zagreb. Davor war er drei Jahre als „Vice President Process- and Systemdesign Business Customers, Vertriebs- und Service Excellence“, bei der Telekom Deutschland in Bonn tätig.

Seine Berufslaufbahn begann Stefan im Jahr 2004 als Berater 2007 Strategie & Finanzdienstleistungen bei der Firma Accenture. Er absolvierte zuvor ein BWL- und ein MBM-Studium an der WWU Münster.

News & Insights

Solution Designer
Service Provider
Technology Enabler
Blog
How emotion can take customer satisfaction to the next level

Author: Helen Murray, Webhelp Chief Customer Solutions Officer As we prepare to release our new Whitepaper on the importance of humanising business and creating positive emotional connections, Helen Murray, Webhelp Chief Customer Solutions Officer, looks at the current research and why keeping your customers ‘Very Satisfied’ is still not good enough! In this digitised consumer world,...

Read 212CAAF2-CC0E-4D90-9134-028C45BDF837 Created with sketchtool.
News
Three silver awards for Webhelp at a night with the stars in London

The European Contact Centre and Customer Service Awards were held last night at Evolution London in Battersea Park. The event was a glittering affair with over 130 tables filled to the brim with the brightest and best in the industry. The stars were out in force too, with distinguished...

Read 212CAAF2-CC0E-4D90-9134-028C45BDF837 Created with sketchtool.
News
Dave Pattman to host CCA webinar on how AI is changing the CX game

Dave Pattman, Managing Director of CX Services at Gobeyond Partners, part of the Webhelp Group, is to present an exclusive webinar for CCA, the independent professional body for customer service experience. Digital products like driverless cars, chatbots, smart speakers, drones and...

Read 212CAAF2-CC0E-4D90-9134-028C45BDF837 Created with sketchtool.
Whitepaper
The Hub #11 Generation Z – September 2019

Our 11th edition of The HUB is here! In this edition, we give you insights about the new generation – Gen Z who are not only game changers but also a force to reckon with. And is data collection a friend or foe? Under this question lays the bedrock of our relationship with data collection which...

Read 212CAAF2-CC0E-4D90-9134-028C45BDF837 Created with sketchtool.
Case Studies
[Fashion] Fifty Jeans – Launch your brand without cashflow problems!

...

Read 212CAAF2-CC0E-4D90-9134-028C45BDF837 Created with sketchtool.
×

Webhelp Cookies Preference Centre

Strictly Necessary Cookies
The website requires the use of cookies for essential functional requirements and these are outlined in the terms and conditions.

Enhanced Functional Cookies
Some features of this website use services provided by third parties websites. These features use cookies to implement their services on this website and may collect data about your visit to help them optimize their functionality. The Webhelp terms and contitions outlines the cookies used by these services.”

We have links to social networking such as Twitter, Facebook and LinkedIn.
These websites are third party sites. We do not place cookies on their behalf, and do not have control over the way they collect or use your data.
We encourage you to read more about their policies:
Twitter
LinkedIn
Facebook