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Stefan Zoerner

Stefan Zoerner

Chief Operating Officer

Stefan Zoerner ist seit Anfang 2017 als Chief Operating Officer verantwortlich für das Bestandskundengeschäft von Webhelp. Im Fokus steht dabei Kunden zu helfen, in unterschiedlichen Geschäftsfeldern durch Digitalisierung die Customer Experience nachhaltig zu verbessern und somit gleichermaßen vertrieblich erfolgreich zu sein.

Stefan verfügt über langjährige nationale und internationale Erfahrung in allen operativen und strategischen Fragestellungen rund um die Customer Experience und vielseitiges Consulting-Know-how im Finanz- und Telekommunikationssektor.

Seit 2011 war er in verschiedenen, leitenden Positionen für die Deutsche Telekom AG tätig. Zuletzt verantwortete er als „Director for Business and Residential Customer Services“ den Bereich Kundenservice für Festnetz und Mobilfunk bei der Hrvatski Telekom d.d., Zagreb. Davor war er drei Jahre als „Vice President Process- and Systemdesign Business Customers, Vertriebs- und Service Excellence“, bei der Telekom Deutschland in Bonn tätig.

Seine Berufslaufbahn begann Stefan im Jahr 2004 als Berater 2007 Strategie & Finanzdienstleistungen bei der Firma Accenture. Er absolvierte zuvor ein BWL- und ein MBM-Studium an der WWU Münster.

News & Insights

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Blog
What should brands know about demographics and emotional connection?

For the third chapter of the Webhelp Disruptor Series, Webhelp takes a deep dive into the hot topic of ‘emotional connection’ and explore the following questions: ·        To what extent emotional connections exist between consumers and brands? ·        What forms an emotional connection? ·        How people behave if they are emotionally connected to a...

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Whitepaper
#4 OneShot – Culture

Table of Content: A Word : Location A Figure: 32% stock market valuation for companies with a strong customer culture Three Opinions: Culture, what impact does it have on your performance? A piece of information: At Renault, design has become THE cultural priority. A Demo : Cultural...

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News
New Webhelp commissioned research reveals that customers will pay more, be more loyal and recommend brands they have an Emotional Connection to.

Data shows emotional connection increases consumer action To thrive in today’s competitive landscape, it is essential that brands cultivate an emotional connection with their customers, according to a new YouGov online survey of 2,013 GB adults. Commissioned by leading customer experience...

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News
Webhelp raises £31,000 for charity partner Together for Short Lives

Generous Webhelp employees have raised an incredible £31,000 for Together for Short Lives, which was the company’s corporate charity partner for 2019. Led by their Engagement Ambassadors, they took part in some inventive, inspiring and fun activities to raise vital funds for Together for...

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Case Studies
[Fashion] Fifty Jeans – Launch your brand without cashflow problems!

...

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