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Sebastien Bazillier

Sebastien Bazillier

COO Webhelp Schweiz

Sebastien Bazillier ist seit Anfang 2017 Chief Operating Officer der Webhelp Schweiz. Sein Fokus liegt in der Unterstützung beim Aufsetzen neuer Projekte, der Implementierung von Best Practices im Bereich Qualitätsmanagement und Lean Management, sowie in der Innovationsentwicklung und Digitalisierung der Customer Journey.

Sebastien hat 2010 bei Webhelp als Projekt Manager in Marokko angefangen, bevor er 2012 als Key Account Director nach Paris wechselte und sich dort auf outgesourcte CRM Aktivitäten spezialisierte und sich dafür verantwortlich zeichnete Projekte mehrerer Telekommunikations-, e-commerce- Medien-, und Tourismusfirmen erfolgreich zu entwickeln.

Sein industrieübergreifender Hintergrund und multinationale Arbeitserfahrung unterstützen Sebastien darin Auftraggeber in mehrsprachigen und kanalübergreifenden Projekten zu unterstützen und eine Transformation der Customer Experience zu erreichen.

News & Insights

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News
Business Director, Jodie Smith interviewed by Insider Media

Webhelp UK Group Business Director, Jodie Smith was featured by Insider Media in their Northern Powerhouse series - where she outlined what the initiative means to her, how to make the North an attractive place to work and build a business, and the importance of investment to ensure all regions can contribute to the UK's Covid-19 recovery. The Northern Powerhouse has the goal of boosting...

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Blog
Meet our Advisors – Cédric from Madagascar (ep.4)

​During the COVID-19 situation, a client was looking for a direct flight to Africa, desperate to leave before the borders closed. Unfortunately, her flight got cancelled three times in a row. So I had to search a lot of internal flights to help her. Finally, after an extensive search I...

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News
78% of directors believe customers are paying more attention to responsible business practices since pandemic

New research from Gobeyond Partners, the consulting firm focused on customer journey transformation, and Webhelp, Europe’s leading provider of outsourced customer engagement services, has today revealed that responsibility, transparency and trust are now perceived to be more important than they...

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Whitepaper
Whitepaper: Reimagining service for the new world

A framework for tomorrow’s successful customer-focused operating models As the urgency for change and transformation intensifies in the post COVID landscape, some pivotal questions will be raised: How different will service look and feel in the future? How will businesses and their operations...

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Case Studies
Flexible customer service in fashion

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