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Sebastien Bazillier

Sebastien Bazillier

COO Webhelp Schweiz

Sebastien Bazillier ist seit Anfang 2017 Chief Operating Officer der Webhelp Schweiz. Sein Fokus liegt in der Unterstützung beim Aufsetzen neuer Projekte, der Implementierung von Best Practices im Bereich Qualitätsmanagement und Lean Management, sowie in der Innovationsentwicklung und Digitalisierung der Customer Journey.

Sebastien hat 2010 bei Webhelp als Projekt Manager in Marokko angefangen, bevor er 2012 als Key Account Director nach Paris wechselte und sich dort auf outgesourcte CRM Aktivitäten spezialisierte und sich dafür verantwortlich zeichnete Projekte mehrerer Telekommunikations-, e-commerce- Medien-, und Tourismusfirmen erfolgreich zu entwickeln.

Sein industrieübergreifender Hintergrund und multinationale Arbeitserfahrung unterstützen Sebastien darin Auftraggeber in mehrsprachigen und kanalübergreifenden Projekten zu unterstützen und eine Transformation der Customer Experience zu erreichen.

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The rise of fake news, phoney profiles, data mining and the impact on trust in CX

In the age of online fakery, can brands still inspire trust and communicate with integrity? Webhelp’s Innovation Director, Dave Pattman, looks at the impact of diminishing online confidence on the future of CX. With our screens full of references to fake news, bogus social media profiles and high profile data mining scandals hitting Facebook and Google, it’s hard not to assume that trust...

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Oor Wullie’s Big Bucket Trail | Charity Week

Webhelp is delighted to sponsor Oor Wullie’s Big Bucket Trail 2019, Scotland’s first-ever national public art trail, raising vital funds for children in hospital across Scotland. Each week of the event takes on a different theme, as it is Charity Week, it’s a perfect time to look back at...

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Groupe Bruxelles Lambert enters into exclusive negotiations for the acquisition of the Webhelp group

GBL announces today it has entered into exclusive negotiations to acquire a majority stake in the Webhelp group, together with its co-founding shareholders, Olivier Duha and Frédéric Jousset, who would retain their role as founding executive directors, and its management team. Founded in 2000,...

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