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Sebastien Bazillier

Sebastien Bazillier

COO Webhelp Schweiz

Sebastien Bazillier ist seit Anfang 2017 Chief Operating Officer der Webhelp Schweiz. Sein Fokus liegt in der Unterstützung beim Aufsetzen neuer Projekte, der Implementierung von Best Practices im Bereich Qualitätsmanagement und Lean Management, sowie in der Innovationsentwicklung und Digitalisierung der Customer Journey.

Sebastien hat 2010 bei Webhelp als Projekt Manager in Marokko angefangen, bevor er 2012 als Key Account Director nach Paris wechselte und sich dort auf outgesourcte CRM Aktivitäten spezialisierte und sich dafür verantwortlich zeichnete Projekte mehrerer Telekommunikations-, e-commerce- Medien-, und Tourismusfirmen erfolgreich zu entwickeln.

Sein industrieübergreifender Hintergrund und multinationale Arbeitserfahrung unterstützen Sebastien darin Auftraggeber in mehrsprachigen und kanalübergreifenden Projekten zu unterstützen und eine Transformation der Customer Experience zu erreichen.

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Webhelp creates a buzz at Sheffield customer experience centre

Leading business process outsourcer (BPO), Webhelp, has announced a new partnership with Plan Bee Ltd, with the installation of its first ever bee colony at its customer experience centre in Sheffield. The importance of honey bees to food production has come into sharper focus recently, with greater recognition of the vital role that bees play in either pollinating the many vegetables and...

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Webhelp to sponsor Josh Llewellyn-Jones’ Fitness Feats

    Webhelp UK, one of the country’s leading customer experience and business process outsourcers (BPO), has proudly announced its sponsorship of ultra-athlete and cystic fibrosis warrior Josh Llewellyn-Jones. It will support him through a series of remarkable fitness...

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Tips to optimise your business’ cash flow

Lack of cash: all fashion brands are short of cash at some time or another. This was the reason for organising a workshop entitled: "Cash is king - How to optimise cash flow at each stage of your development". It was suggested by the Fédération Française du Prêt à Porter Féminin (French...

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B2B Marketplaces are blossoming

Following our publication last year of " The Spring of B2B Marketplaces ": it is time to look back and to answer these questions: has there been some movement in the market? Have B2B players evolved in their marketplace business models? Is launching a new market observatory worthwhile? The answers...

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