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Sebastien Bazillier

Sebastien Bazillier

COO Webhelp Schweiz

Sebastien Bazillier ist seit Anfang 2017 Chief Operating Officer der Webhelp Schweiz. Sein Fokus liegt in der Unterstützung beim Aufsetzen neuer Projekte, der Implementierung von Best Practices im Bereich Qualitätsmanagement und Lean Management, sowie in der Innovationsentwicklung und Digitalisierung der Customer Journey.

Sebastien hat 2010 bei Webhelp als Projekt Manager in Marokko angefangen, bevor er 2012 als Key Account Director nach Paris wechselte und sich dort auf outgesourcte CRM Aktivitäten spezialisierte und sich dafür verantwortlich zeichnete Projekte mehrerer Telekommunikations-, e-commerce- Medien-, und Tourismusfirmen erfolgreich zu entwickeln.

Sein industrieübergreifender Hintergrund und multinationale Arbeitserfahrung unterstützen Sebastien darin Auftraggeber in mehrsprachigen und kanalübergreifenden Projekten zu unterstützen und eine Transformation der Customer Experience zu erreichen.

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I’m really looking forward to participating in the CCA Keynote Debate later today. I’ll be joining peers from across the industry to debate the importance of partnerships in business process outsourcing (BPO) – specifically focused on Customer Experience. As I’ve been preparing for the debate, I’ve been reflecting on the views of various management gurus that I’ve come across during...

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Webhelp’s market expansion strategies in the contact centre outsourcing market earn it accolades from Frost & Sullivan

Webhelp's keen focus on agile customer experience (CX) solutions has helped it grow across Europe in an intensely competitive market Based on Webhelp’s successful growth strategy across Europe, Frost & Sullivan has recognised the company with the 2018 European Market Leadership Award in...

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Gobeyond merges with OEE consulting creating a customer experience leader

Webhelp, Europe’s BPO industry leader, accelerates differentiation with new consulting investment KKR backed Webhelp today announces the acquisition of OEE Consulting and its merger with gobeyond to create an industry leading customer experience (CX) transformation services business with...

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Following our publication last year of " The Spring of B2B Marketplaces ": it is time to look back and to answer these questions: has there been some movement in the market? Have B2B players evolved in their marketplace business models? Is launching a new market observatory worthwhile? The answers...

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