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Rainer Hagen

Rainer Hagen

Account Director

Rainer Hagen ist seit 2009 bei Webhelp und trägt heute die ganzheitliche Verantwortung für wichtige Kunden, unter anderem im Sektor Telekommunikation. Rainer Hagen verfügt über langjährige Erfahrung in Führungspositionen unter anderem bei der Freenet AG. Hier leitete er Bereiche unterschiedlicher Funktionen, wie Finanzen und Controlling, Kundenservice, Qualitätsmanagement und Software-Entwicklung.

Branchenübergreifende und internationale Erfahrung sammelt Rainer Hagen im Bereich der Rohstoffförderung bei der Firma THOR Geophysik, wo er 1997 seine berufliche Karriere als Projektmanager begann.

News & Insights

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Blog
Meet our Advisors – Cédric from Madagascar (ep.4)

​During the COVID-19 situation, a client was looking for a direct flight to Africa, desperate to leave before the borders closed. Unfortunately, her flight got cancelled three times in a row. So I had to search a lot of internal flights to help her. Finally, after an extensive search I found a flight that was not cancelled. When I was able to tell her the good news, she was over the moon...

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News
78% of directors believe customers are paying more attention to responsible business practices since pandemic

New research from Gobeyond Partners, the consulting firm focused on customer journey transformation, and Webhelp, Europe’s leading provider of outsourced customer engagement services, has today revealed that responsibility, transparency and trust are now perceived to be more important than they...

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Whitepaper
Whitepaper: Reimagining service for the new world

A framework for tomorrow’s successful customer-focused operating models As the urgency for change and transformation intensifies in the post COVID landscape, some pivotal questions will be raised: How different will service look and feel in the future? How will businesses and their operations...

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News
Press Release: Jean-Baptiste Decaix appointed Chief Client Officer of the Webhelp Group, member of the Executive Committee.

Paris, June 22th 2020. With the appointment of Jean-Baptiste Decaix as Group Chief Client Officer, Webhelp reinforces its international senior management and reaffirms its ambition to become a top 3 worldwide leader. A graduate of CentraleSupélec and an executive MBA from ESSEC-Mannheim,...

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Case Studies
Flexible customer service in fashion

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