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Thomas Kaschner

Thomas Kaschner

Chief Commercial Officer

Nach seinem Jurastudium absolvierte Thomas Kaschner ein Management Trainee Programm bei einem führenden US-Unternehmen und begann anschließend im Jahr 2007 als Account Manager bei SELLBYTEL. Aufgrund seiner Leidenschaft für exzellenten Kundenservice und seines starken Engagements für Servicequalität wurde er zum Key Account Manager EMEA und anschließend zum Account Director befördert. 

2015 wurde Thomas Vice President für Global Key Accounts und Mitglied der SELLBYTEL Geschäftsführung. Im Zuge des Zusammenschlusses von SELLBYTEL Group und Webhelp im September 2018 wurde er zum Geschäftsführer ernannt. 

In seiner aktuellen Rolle als Chief Commercial Officer stellt er die Gewährleistung von exzellentem Kundenvertriebs-, Service- und Supportlösungen sicher, indem er die Bereiche Account Management, Sales und Marketing an die Geschäftsstrategie anpasst. 

 

News & Insights

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Blog
Meet our Advisors – Cédric from Madagascar (ep.4)

​During the COVID-19 situation, a client was looking for a direct flight to Africa, desperate to leave before the borders closed. Unfortunately, her flight got cancelled three times in a row. So I had to search a lot of internal flights to help her. Finally, after an extensive search I found a flight that was not cancelled. When I was able to tell her the good news, she was over the moon...

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News
78% of directors believe customers are paying more attention to responsible business practices since pandemic

New research from Gobeyond Partners, the consulting firm focused on customer journey transformation, and Webhelp, Europe’s leading provider of outsourced customer engagement services, has today revealed that responsibility, transparency and trust are now perceived to be more important than they...

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Whitepaper
Whitepaper: Reimagining service for the new world

A framework for tomorrow’s successful customer-focused operating models As the urgency for change and transformation intensifies in the post COVID landscape, some pivotal questions will be raised: How different will service look and feel in the future? How will businesses and their operations...

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News
Press Release: Jean-Baptiste Decaix appointed Chief Client Officer of the Webhelp Group, member of the Executive Committee.

Paris, June 22th 2020. With the appointment of Jean-Baptiste Decaix as Group Chief Client Officer, Webhelp reinforces its international senior management and reaffirms its ambition to become a top 3 worldwide leader. A graduate of CentraleSupélec and an executive MBA from ESSEC-Mannheim,...

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Case Studies
Flexible customer service in fashion

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