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Press Releases

WEBHELP AND VODAFONE UK WIN ‘EXCELLENCE IN BUSINESS OUTSOURCING COLLABORATION’ AWARD AT 2018 CCA AWARDS

London, UK, 29/11/2018 Global customer experience expert, Webhelp, and leading telecommunication company, Vodafone UK, scooped up the award for Excellence in Business Outsourcing Collaboration at the CCA Excellence Awards, held at the Hilton in Glasgow, Nov 15th. Having successfully worked in partnership for 17 years, Vodafone announced a five year extension to its existing outsourced […]

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GoExcellent certifies SLCC and Viasat for the COPC OSP Standard*

STOCKHOLM – Pressmeddelande – 2015-01-19 GoExcellent certifies SLCC and Viasat for the COPC OSP Standard – We are happy to announce that we successfully have been able to achieve compliance for SLCC and Viasat for the COPC OSP Standard*, Release 5.1 GoExcellent certifies SLCC and Viasat for the COPC OSP Standard* GoExcellent is now re-certified […]

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GoExcellent opens Gothenburg office – recruiting starts now

STOCKHOLM – Press release – February 11th 2015. GoExcellent opens Gothenburg office GoExcellent is starting operations in Gothenburg during spring 2015. When GoExcellent opens Gothenburg office, they will be located in Gårda Park, near Ullevi and public transportation. Recruiting starts this week. – Gothenburg is a very important location for GoExcellent – and we are […]

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GoExcellent certifies Nordic assignment in the COPC OSP Standard

GoExcellent certifies Nordic assignment in the COPC OSP Standard* 2015-09-11 STOCKHOLM GoExcellent has achieved compliance for a Nordic assignment COPC OSP Standard*, Release 5.2, and is now certified. – “We started up this assignment for one of our global clients just months ago, and we are very happy to have achieved compliance in such a […]

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Leading business process outsourcer Webhelp officially unveils new site in Riga

RIGA, AUGUST 24, 2017. Leading global business process outsourcing and customer experience expert Webhelp, officially unveils a new site in the capital of Latvia, Riga to create more than 200 jobs by the end of the year. It allows Webhelp to expand and offer Russian language capability from a new base in the EU. With […]

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WEBHELP AND VODAFONE UK WIN ‘EXCELLENCE IN BUSINESS OUTSOURCING COLLABORATION’ AWARD AT 2018 CCA AWARDS

London, UK, 29/11/2018 Global customer experience expert, Webhelp, and leading telecommunication company, Vodafone UK, scooped up the award for Excellence in Business Outsourcing Collaboration at the CCA Excellence Awards, held at the Hilton in Glasgow, Nov 15th. Having successfully worked in partnership for 17 years, Vodafone announced a five year extension to its existing outsourced...

News
Thomas Cook to partner with Webhelp at Falkirk customer contact centre

Thomas Cook, one of the world’s leading holiday companies, today announces the transfer of its Falkirk contact centre to Webhelp Group, a global leader in customer experience. As part of the agreement, the 300 person operation will remain in its current premises. Webhelp is a specialist...

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Insight Partnership with a Major Telco Provider

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Whitepaper
Digital Coaching: Retailer Feature

'Wouldn't you rather not call me?' Why the contact centre's biggest contribution to retail success is to drive contact online. Two years ago the global consulting firm Deloitte threw a cat among the retailing pigeons with its prediction that by 2020 physical stores would be replaced by...

Blog
[Infographic] Transformation of Outsourcing: From the 60s to the present day

Outsourcing has well and truly transformed over the decades... From the first known 'call centre' in the 60s, to the Continental Airlines telephone booking system off the 70s, through to the multichannel options available on our mobile phones today... ...it's easy to see how customer...

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