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Shop Direct’s personalisation success story

Case Study: A transformational partnership

 

Shop_direct_case_study_thumbnailWebhelp partnered with Shop Direct in late 2015, with an ambition to create a ‘digital first’ customer experience.

 

The goal was a transformation of Shop Direct’s customer service operation over three years to shift towards digital service, enhance the customer experience and reduce base cost.

 

This partnership won Webhelp the Global Sourcing Association award for customer experience provider of the year 2016. Download our case study to learn how we did it.

 

 

 

 

Fill out the form to download.

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