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Terms & Conditions

This page (together with the documents referred to on it) tells you the terms and conditions of use on which you may make use of our website www.webhelp.com/uk (“our site”). Please read these terms and conditions of use carefully before you start to use the site. By using our site, you accept these terms and conditions of use and agree to abide by them. If you do not agree to these terms and conditions of use, please refrain from using our site.

1. Information about us

1.1 www.webhelp.com/uk is a site operated by Telecom Service Centres Ltd. (“We”) under the trading name of Webhelp UK. We are registered in Scotland under company number SC146564 and have our registered office at 1 Central Park Avenue, Central Business Park, Larbert, Falkirk. FK5 4RX. [Our VAT number is 808921124].

2. Accessing our site

2.1 Although we do our best to ensure that the site operates properly at all times, access to our site is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our site without notice (see below). We make no warranties as to the availability of the site and we will not be liable to you for any damages, loss, costs or expenses incurred by you if for any reason our site is unavailable at any time or for any period.

2.2 From time to time, we may restrict access to some parts of our site, or our entire site, to users who have registered with us.

2.3 If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these terms of and conditions use.

2.4 You are responsible for making all arrangements necessary for you to have access to our site. You are also responsible for ensuring that all persons who access our site through your Internet connection are aware of these terms and conditions, and that they comply with them.

3. Intellectual property rights

3.1 We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

3.2 In particular, the trade marks displayed are registered and nothing contained in these terms and conditions of use should be construed as granting by implication, estoppel, personal bar or otherwise any licence or right to use any of the trade marks without our permission.

3.3 You may print off one copy, and may download to a hard disk extracts, of any page(s) from our site for your personal reference and you may draw the attention of others within your organisation to material posted on our site.

3.4 You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

3.5 Our status (and that of any identified contributors) as the authors of material on our site must always be acknowledged.

3.6 You must not use any part of the materials on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

3.7 If you print off, copy or download any part of our site in breach of these terms and conditions of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

4. Reliance on information posted

Information and materials posted on our site are general in nature and are not intended to amount to advice on which reliance should be placed. You should seek advice from an independent professional experienced and practising in a particular area for further information. We therefore disclaim all liability and responsibility arising from any reliance placed on such information and materials by any visitor to our site, or by anyone who may be informed of any of its contents.

5. Our site changes regularly

We aim to update our site regularly, and may change the content at any time. If the need arises, we may suspend access to our site, or close it indefinitely. Any of the material on our site may be out of date at any given time, and we are under no obligation to update such material.

6. Our liability

6.1 The material displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy and we cannot be held liable for any use or reliance you make of or put on it. To the extent permitted by law, we, other members of our group of companies and third parties connected to us hereby expressly exclude:

6.1.1 All conditions, warranties and other terms which might otherwise be implied by statute or common law.

6.1.2 Any liability for any direct, indirect or consequential loss, damage, expense, costs, delays or other liability whatsoever incurred by any user in connection with our site or in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it, including, without limitation any liability for:

6.1.2.1 loss of income or revenue;
6.1.2.2 loss of business;
6.1.2.3 loss of profits or contracts;
6.1.2.4 loss of anticipated savings;
6.1.2.5 loss of data;
6.1.2.6 loss of goodwill;
6.1.2.7 failure of transmission, communication, computer or other facilities;
6.1.2.8 failure, error or delay in the sending of any notice, communication or instruction via any medium whatsoever;
6.1.2.9 wasted management or office time; and
6.1.3 for any other loss or damage of any kind, however arising and whether caused by delict (including negligence), breach of contract or otherwise, even if foreseeable.

6.2 This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law. Where you deal as a consumer, nothing in the above exclusions affects your statutory rights.

7. Viruses, hacking and other offences

7.1 You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack.

7.2 By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

7.3 We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it.

8. Linking to our site

8.1 You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

8.2 You must not establish a link from any website that is not owned by you.

8.3 Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page. We reserve the right to withdraw linking permission without notice.

8.4 If you wish to make any use of material on our site other than that set out above, please address your request to comms@uk.webhelp.com.

9. Links from our site

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information and convenience only. The link does not represent any endorsement or recommendation by us and does not mean that we have any association with the linked site. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss, damage, expense, costs or liability whatsoever that may arise from your use of them or your entering into any contracts with them.

10. Jurisdiction and applicable law

The interpretation, construction, effect and enforceability of these terms and conditions of use are governed by Scots law, and you agree to submit to the exclusive jurisdiction of the Scottish courts for the determination of disputes.

11. Variations

We reserve the right to change these terms and conditions of use at any time by amending this page. Any such change in the terms and conditions of use will be effective once reflected in the text of these terms and conditions of use and published on our site. You are expected to check this page from time to time to take notice of any changes we made, as they are binding on you. Some of the provisions contained in these terms and conditions of use may also be superseded by provisions or notices published elsewhere on our site.

 

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