Commerce par abonnement : les 5 facteurs clés de succès
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One of the UK’s fastest growing customer management companies is to receive a royal visit later this week.
The Duke of York, KG will visit the Dearne Valley (Rotherham) operation of HEROtsc on Thursday (September 20) and learn more of the philosophies and innovative training programmes that have seen staff numbers on the site nearly treble in the past eight years.
His Royal Highness is visiting following an invitation extended by Sunil Kant Munjal, HEROtsc Chairman, during The Duke of York’s Diamond Jubilee visit to India in May 2012.
When HEROtsc took over the former T-Mobile site in 2004, staff numbers had dwindled to less than 300. Today the thriving South Yorkshire centre has over 830 employees working for leading trade names such as Vodafone, E.ON and Office Depot – with an ongoing recruitment and training programme to bring new jobs to the area.
Chief Executive Officer David Turner will escort His Royal Highness around the site on Thursday and he is proud of the company’s UK-wide growth in recent years – in particular the increasing role of the Dearne Valley operation.
“We are well aware of our importance to the community and are delighted that has been recognised by The Duke of York.
“In difficult economic times, we have managed to grow our business, from long-term strategic partnerships with blue chip clients and bring vital jobs here and across other areas of the UK.
“A large percentage of that recruitment is among 16 to 24 year olds, where there is great concern nationwide at the high level of unemployment in that age group.
“His Royal Highness is particularly interested in all aspects of youth training and employment and during his visit he will meet our Head of Youth Employability and be given an overview of our in-house training programme – our Customer Excellence Academy.
“The Duke of York will meet a cross-section of our staff – from senior managers to recent recruits and, I hope, be impressed by the can-do attitude and professionalism of all.
“I am confident that His Royal Highness will find his visit here both interesting and enlightening. We are proud of our achievements here – and determined to keep on the front foot.”
HEROtsc is one of the UK’s leading customer management companies – with 5350 staff spread over 10 UK sites.