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HEROtsc, Scotland’s biggest contact centre company has reported a robust set of year-end figures despite the current economic climate and the challenges of a highly competitive sector.
The company, an increasingly significant part of the UK business process sector, saw a healthy rise of a third in turnover in the year to March 2011. That moved from just over £47million in 2010 to just under £63million in 2011 as HEROtsc made significant business wins and underlined the increasing benefits it is bringing to a growing client list.
The year also saw HEROtsc increasing its EBITDA for the financial year to £5.4m – a rise of 32% per cent, with expectations that this will increase at a greater rate for the year ending March 2012.
It’s an impressive performance by the Larbert-based company as the figures include the considerable on-cost of setting up a new operation in Warrington following the establishment of a new, five-year strategic partnership with long-standing client Vodafone.
Said CEO David Turner: “These are an encouraging set of figures in a challenging economy. The year also saw the establishment of a strategic partnership with Vodafone which gives the company the commercial strength and confidence to continue to grow.
“The long-term benefits from that will have a significant and positive impact on subsequent years’ profitability.
“It’s evident that we are well placed for the future. We are now strategically repositioned at the value end of our market and can continue to grow over the next few years thanks to the talent, commitment and professionalism of our people.”
His confidence is backed by last week’s announcement that the company are to open a 700-strong centre in Derby on behalf of another blue-chip client, Sky.
This will be HEROtsc’s ninth UK site. When operational early next year, it will take their employee numbers to well over 4500 – with the space and capacity for considerably more should Turner’s growth predictions prove justified.