Fermer

Choisissez un pays

Grande BretagneEnglish
Afrique du SudEnglish
Nordiques
NorvègeEnglish
DanemarkEnglish
FinlandeEnglish
SuèdeEnglish
LettonieEnglish
InternationalEnglish
République tchèqueEnglish

Webhelp TSC wins Multi-Channel Photobox Contract

One of the UK’s largest customer experience companies – Webhelp TSC – has won a significant new contract with PhotoBox, Europe’s leading online digital photo service.

The new contract will see over 110 jobs created at Webhelp TSC’s Glasgow contact centre. PhotoBox has been working with Webhelp TSC’s parent company, the Webhelp Group, since 2006. The UK contract win is an extension of this relationship.

The UK based team will handle European customer management services across multiple channels including inbound calls, email and webchat.

The wide scoping contract is the first multi-lingual brief that the company has secured. This will result in recruitment of customer support specialists with native language skills. In total 12 different languages will be required including French, German, Spanish, Italian and Swedish.

The deal forms an important part of Webhelp TSC’s strategy for growth, which includes a focus on its multi-channel capability. Recruitment will begin immediately, with a view to the contract being operational by the beginning of August. 18 current PhotoBox employees in the UK will TUPE across to Webhelp TSC.

Webhelp TSC, which was formerly known as HEROtsc was acquired by Webhelp Group earlier this year, creating one of the largest independently-owned customer experience organisations in Europe, with revenues in excess of 350m Euros, 33 centres employing 16,500 people.

Webhelp TSC wins multi-channel photobox contractPhotoBox has over 24 million members and creates uniquely personalised products such as photo books, cards, wall decor, mugs and t-shirts through its online service. The company has built an active and extensive online community and prides itself on high quality products and great customer service.

Mike Purvis, Sales & Marketing Director at Webhelp TSC said: “This is a great win for Webhelp TSC as our strategy for growth gathers pace. This is a truly multi-channel, multi-lingual brief that will be a big boost to our UK operation.

“Our new ownership has presented a huge amount of opportunity for Webhelp TSC. Glasgow is an international city, with a talented workforce, which will ensure that we’re able to recruit the right people with the right skills for PhotoBox.”

Helen Ellis, Customer Experience Director at PhotoBox said: “We’re really excited to be broadening our partnership further with Webhelp TSC as they partner us in our European growth, providing a high quality extension to our in house Customer Support teams.”


admin
Article par: admin

Actualités et informations

Recommandés pour vous…
Service Provider
Solution Designer
Technology Enabler
Blog
Colorie ma vie : pour les enfants orphelins de Madagascar

Entretien avec Stéphanie Langard, présidente de l'association Colorie ma vie, soutenue par la Fondation Webhelp SHARED.   Elle n'a pas encore 2 ans : c'est la plus petite de la maison. Chaque matin, quand ses frères et soeurs partent à l'école, on la voit chanter et danser toute seule. Elle profite de tout l'espace !   "Donner une seconde chance à ces enfants orphelins...

Actualités
The Nest by Webhelp

Les startups innovantes peuvent désormais compter sur le soutien actif de Webhelp. The Nest leur est officiellement ouvert ! Tour d'horizon de ses avantages avec Stéphane Rebert, directeur de the Nest by Webhelp. "Avec le Startup Program, nous voulons ouvrir tout l'écosystème de Webhelp...

Actualités
[Communiqué de presse] Webhelp lance The Nest, l’accélérateur de l’expérience client des pépites de demain

Paris, le 21 décembre 2017 Webhelp, leader européen de l’expérience client et de l’externalisation des processus métiers (BPO), vient de lancer The Nest, un programme dédié aux jeunes pousses. Son objectif : accélérer et développer leur politique Care & Sales grâce à une...

Livre Blanc
Réussir Son Service Client : Un Guide Pratique Pour Les Retailers

Lors de la Retail's Night du 5 octobre 2017, Webhelp et Zendesk ont pu vous présenter les enjeux de la digitalisation du parcours client dans le secteur du retail grâce aux témoignages de Chronopost, Auchan et Louis Pion. Afin d'aller plus loin, nous voulons vous offir ce livre blanc. Il vous...

Études de cas
Post Office Limited®

...